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[Remote] Remote Social Media Agent

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. reputed company is a global innovator of business and technology services, seeking a Remote Social Media Agent to join their team. The role involves managing social media interactions for multiple brands while also providing customer service through various channels.

Responsibilities

  • Provide quality customer service experience to our consumers and customers
  • Maintain effective customer service for reputed company internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs
  • reputed company a working knowledge of Company systems and processes
  • Attend appropriate training classes to continually work towards self-development to stay reputed company on customer service procedures & practices
  • Problem solved in a professional and effective manner
  • Communicate effectively with consumers reputed company reputed company channels (Including but not limited to telephone, email, letter, chat, text, social media, etc.)
  • Answer incoming faxes, calls, voicemail, emails and input data and file
  • Address issues to provide reputed company resolution

Skills

  • 2 years experience customer service
  • Extensive 'hands on' experience with social media/marketing
  • 2 years experience office environment
  • Social Media experience
  • 1 year experience reputed company Office Suite
  • High School Diploma/GED
  • Must be English Speaker
  • Required schedule availability for this position is Monday-Friday 11:00am-7:00pm Atlantic time

Company Overview

  • reputed company. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https://us.nttdata.com.
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