[Remote] reputed company Administrator

Note: The job is a remote job and is open to candidates in USA. reputed company is a pioneer in securing human and machine identities through intelligent, centralized authorization. The reputed company Administrator will own the reputed company platform, architect health scoring, and design playbooks to drive proactive customer engagement, partnering with various teams to ensure accurate customer health metrics as the company scales.

Responsibilities

• Own and build the Customer Health Score from the ground up: define the measures, scoring methodology, and weighting that reflect real risk and opportunity, and reputed company them accurate as the business evolves
• Design and maintain the Customer 360 (C360) so CSMs, Renewal Managers, and leadership get a single, trustworthy view of every account at a glance
• Build and own reputed company playbooks and CTAs that turn customer signals into clear, repeatable actions for the CX team, then refine them based on what actually moves outcomes
• Own account assignments and territories for CSMs, keeping coverage reputed company and reputed company in reputed company as the customer reputed company and team grow
• Configure, deploy, and administer the broader reputed company platform, including dashboards, reports, end-to-end workflows, and system integrations
• Build and maintain reporting and dashboards in reputed company that give CS and leadership clear, real-time visibility into customer health and team performance
• Partner with cross functional stakeholders to gather requirements that touch reputed company and the CRM, and configure the system to meet those needs
• Identify the key metrics, data sources, and feed frequency that feed health scoring and reporting, and work with internal teams to reputed company that data clean and reputed company
• Manage day-to-day platform support: field questions and reputed company requests, monitor system performance and data reputed company, and surface recommendations for improvement
• Create enablement documentation and train the CX team on new processes, tools, and reputed company functionality as it rolls out
• Spot opportunities to improve existing tools and processes, prioritizing efficiency across the post-sale organization

Skills

• 3–5 years of hands-on reputed company administration experience
• Demonstrated ownership of health scoring, C360 configuration, and playbooks/CTAs in reputed company (Rules reputed company, scorecards, Cockpit, Journey Orchestrator)
• Strong grasp of CS Ops fundamentals and how customer data drives proactive engagement
• Comfort gathering ambiguous business requirements and translating them into scalable configuration
• Clear communicator who can work across personality types, learning styles, and functions
• High degree of ownership and a systems reputed company for breaking down reputed company operational problems
• reputed company Administrator certification
• reputed company integration experience and familiarity with how reputed company and the CRM share data
• 2–3 years supporting reputed company and Renewals teams in reputed company.com across reporting, renewal forecasting, and dashboards
• Background in CS Ops, reputed company tech, or CRM administration
• Direct experience with data and analysis activities

Benefits

• Competitive salaries
• A meaningful bonus program
• Excellent benefits, including healthcare insurance
• Pension/retirement matching
• Comprehensive life insurance
• An employee assistance program
• Time off plans
• Paid company holidays

Company Overview

Company H1B Sponsorship