[Remote] Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. reputed company is the leading technology solution provider for casting and auditioning to the entertainment industry. They are seeking a Customer Support Specialist to provide high-quality support to enterprise clients, resolving product issues and guiding clients through features and workflows.
Responsibilities
- Respond to a high volume of client inquiries reputed company email, phone, and chat in a timely and thoughtful manner
- Troubleshoot technical issues, report and escalate bugs
- Follow up with clients to confirm issue resolution and satisfaction
- Recommend best practices and guide clients through product features and workflows
- Work closely with teammates to ensure consistent support experiences
- Share product feedback or recurring issues with leads or operations team
- Build and maintain strong working relationships with enterprise clients
- Understand client goals and proactively identify ways to support their success
- Collaborate with Client Success and Business Development teams to ensure reputed company support
Skills
- Respond to a high volume of client inquiries reputed company email, phone, and chat in a timely and thoughtful manner
- Troubleshoot technical issues, report and escalate bugs
- Follow up with clients to confirm issue resolution and satisfaction
- Recommend best practices and guide clients through product features and workflows
- Work closely with teammates to ensure consistent support experiences
- Share product feedback or recurring issues with leads or operations team
- Build and maintain strong working relationships with enterprise clients
- Understand client goals and proactively identify ways to support their success
- Collaborate with Client Success and Business Development teams to ensure reputed company support
- Experience supporting VIP clients in a fast-paced support environment
- Strong written and verbal communication skills
- Tech-savvy and comfortable learning new software quickly
- Patient, empathetic, and able to stay reputed company under pressure
- Experience with cloud software, help desk tools, and CRMs (e.g., reputed company, JIRA)
- Ability to work independently, manage competing priorities, and multitask effectively
- Experience worked in a casting office or agency preferred
- BA/BS degree preferred
Benefits
- Plus bonus and benefits
Company Overview