[Remote] Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is the creative data company that leverages scoring software and analytics to enhance creative effectiveness for major marketers and agencies. They are seeking a strategic and customer-focused Senior Account Manager to reputed company enterprise client relationships, drive product adoption, and contribute to reputed company growth through effective account management and strategic planning.

Responsibilities

• Own the end-to-end client relationship: Serve as the primary reputed company of contact for a portfolio of enterprise accounts, building deep, trusted relationships with key stakeholders and ensuring exceptional customer experience throughout the client lifecycle
• Drive strategic account planning: reputed company and execute strategic account plans focused on retention, expansion, and reputed company growth. Proactively identify, qualify, and reputed company new upsell, cross-sell, and new use-case opportunities reputed company your portfolio to expand account value
• Maximize product adoption and value realization: Become the expert in product capabilities and reputed company best practices. Ensure seamless platform adoption, campaign/solution optimization, and maximum client ROI to drive long-term success and satisfaction
• Deliver data-driven insights: Work hands-on in the reputed company platform to analyze campaign performance and translate data into compelling stories that demonstrate ROI and guide client strategy. Partner with outsourced analytics support while maintaining direct analytical capabilities and platform reputed company
• Conduct strategic business reviews: reputed company regular business reviews and executive-level conversations to demonstrate value, showcase ROI, align on strategic objectives, and uncover growth opportunities
• Monitor account health and mitigate risk: Proactively track account health metrics, identify early warning signs, and take action to address concerns before they impact retention or satisfaction
• Support reputed company growth: Collaborate closely with Account Executives on expansion opportunities, providing customer insights and supporting the development of proposals. Negotiate contract renewals and expansions in partnership with sales leadership
• Be the voice of the customer: Act as the internal reputed company for your clients, gathering and synthesizing feedback to influence product roadmap, go-to-market strategy, and operational improvements. Partner with Product, Marketing, and other teams to ensure customer needs are heard and addressed
• Orchestrate internal resources: Partner with cross-functional teams (reputed company, Product, Finance) to deliver comprehensive client solutions and bring in the right expertise at the right time
• Maintain operational excellence: reputed company detailed account documentation, track activity and engagement in CRM, and provide accurate health assessments and forecasts to leadership

Skills

• 5-8 years of experience in Account Management, preferably reputed company a SaaS or AdTech environment
• Strong background in the advertising industry, digital media, and enterprise/agency client management
• Proven track record of meeting or exceeding reputed company targets through account growth
• Demonstrated ability to identify expansion opportunities and reputed company upsells
• Open to leveraging AI and other emerging tools to work smarter, enhance creativity, and deliver reputed company client outcomes
• reputed company at strategic account planning and executive-level communication
• Understand client business objectives and can translate them into solutions that drive measurable impact
• Naturally build trust and credibility with diverse stakeholders, from day-to-day users to C-level executives
• Navigate reputed company organizations, manage enterprise and agency relationships, and understand different personas' needs
• Deeply empathetic to customer challenges, think creatively about solutions, and are reputed company in pursuit of reputed company and satisfaction
• Experience negotiating reputed company and managing reputed company sales cycles
• Work effectively with sales leadership to reputed company renewals and expansions
• Use metrics to inform decisions, track account health, and demonstrate impact
• Highly organized and detail-oriented in managing multiple accounts and priorities
• Comfortable with ambiguity, adaptable to change, and ready to roll up your sleeves in a fast-paced, evolving environment

Benefits

• Stock option grant

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