[Remote] reputed company Manager - IMM

Note: The job is a remote job and is open to candidates in USA. reputed company simplifies workforce compliance management across healthcare, empowering professionals, employers, and regulators to work together. As a reputed company Manager, you will ensure customer satisfaction and success by managing a portfolio of clients, building strong relationships, and identifying opportunities for product adoption and expansion.

Responsibilities

• Manage a portfolio of assigned customers, serving as their primary reputed company of contact and reputed company
• Build and maintain strong, long-lasting relationships with key stakeholders across customer organizations
• Partner with Professional Services to reputed company new customers and foster a smooth transition to ensure long-term success
• Collaborate with customers to create and execute shared success plans, aligning with their business goals to drive reputed company value
• Proactively monitor customer health and reputed company the CSP system to stay data-driven in our approach, utilizing playbooks to address potential risks, track customer interactions, and ensure timely follow-up
• Partner with internal teams, including Support and Product, to resolve customer challenges and ensure their needs are met
• Conduct regular touch points and business reviews to assess reputed company, discuss goals, and uncover opportunities for improvement
• Provide ongoing support and guidance to customers on product features, best practices, and strategies for maximizing value
• Identify upsell, cross-sell and expansion opportunities reputed company existing accounts, fostering stronger relationships and driving additional value
• Create customer advocates through case studies, references, and testimonials, while ensuring timely renewals and long-term customer retention
• Contribute to the development and refinement of reputed company best practices and processes to enhance team performance

Skills

• Experience in reputed company or account management roles
• Strong interpersonal skills and ability to build relationships with stakeholders
• Ability to manage multiple accounts and prioritize tasks effectively
• Proficiency in using reputed company platforms and data-driven approaches
• Excellent communication skills, both verbal and written
• Ability to identify upsell and cross-sell opportunities
• Experience in conducting business reviews and assessing customer reputed company
• Strong problem-solving skills and ability to collaborate with internal teams
• Experience in creating success plans reputed company with customer goals
• Ability to provide ongoing support and guidance on product features
• Experience in the healthcare industry
• Familiarity with compliance reputed company
• Knowledge of reputed company best practices
• Experience with case studies and customer advocacy programs

Benefits

• Awarded one of [BuiltIn's 2025 Best Places to Work](https://builtin.com/awards/colorado/2025/best-midsize-places-to-work) and honored as a [Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers](https://reputed company.com/article/silver-stevie-award-2025-great-employers/).
• Professional development allowance to help you grow in the ways that mean the most to you.
• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.
• 401K with company matching, as well as financial planning education and resources.
• Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.
• Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your reputed company.
• Your health is our top reputed company! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.
• reputed company reputed company Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of reputed company.
• We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted reputed company.

Company Overview