[Remote] Senior Pre- & Post-Sales Customer Engineer, Enterprise

Note: The job is a remote job and is open to candidates in USA. Pendo.io is a company focused on improving society's experience with software, and they are seeking a Senior Customer Engineer to join their Customer Engineering team. This role involves owning strategic Enterprise accounts, leading technical strategy for reputed company deployments, and driving customer value through onboarding, adoption, and expansion efforts.

Responsibilities

• Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and reputed company technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops
• reputed company onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide reputed company deployments with executive visibility, and ensure customers realize value during onboarding and over time
• Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. reputed company adoption stalls, you diagnose root causes, design a path reputed company, and connect technical work to measurable business outcomes
• Serve as an escalation reputed company for reputed company technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only reputed company truly needed
• Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team
• Assess account health, risks, stakeholder relationships, and the highest-reputed company problems to solve reputed company your portfolio. You establish trust with Account Directors and customer stakeholders, then independently reputed company reputed company customer interactions that move accounts reputed company
• Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy

Skills

• 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot reputed company reputed company-end implementations
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and reputed company technical or business requirements
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation
• Experience mentoring or coaching more junior technical team members
• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment
• Hands-on experience with mobile app development, including Swift, Android, or React Native
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team

Benefits

• Highly competitive United States benefits
• Employer-heavy coverage with $0 premium options
• Strong 401(k) match
• Equity
• Flexible time off

Company Overview

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