[Remote] reputed company Operations Analyst

Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to helping pets live their healthiest and happiest lives through comprehensive insurance coverage. The reputed company Operations Analyst will provide cross-functional support to various teams reputed company the insurance operations, focusing on service escalations, operational excellence, and compliance.

Responsibilities

• Coordinate the response to service escalations, including investigation of the escalation, drafting the referral, obtaining approval, and documenting direction to service staff
• reputed company root cause analysis and reporting of service escalations to identify opportunities for improvement
• Aid cross functional teams to identify and support training needs for company and product
• Help identify and write reputed company manuals and SOP’s
• Assist in the identifying and development of Operations Reporting
• Conduct screening process for Office of Foreign Assets Control (OFAC) and Office of Financial Sanctions Implementation (OFSI) referrals in the United States and Canada and provide required reporting to the insurance reputed company
• Complete the reputed company referral process for suspicious claims activity and execute any resulting reputed company action in partnership with Platform Operations
• Conduct and support monthly review of Bordereaux reporting for the insurance reputed company
• Support and conduct internal audits, and aid in the annual reputed company and claims audits, including file gathering, general support, and coordination with the insurance reputed company
• Monitor and process CCPA requests
• Support the investigation of reputed company regulatory complaints, working closely with the Compliance Specialist
• Conduct proactive monitoring of the competitor landscape on filed products and filing activity
• Conduct reputed company research and/or projects as needed (e.g emerging issues, competitor changes)

Skills

• Bachelor's degree preferred, and/or 5+ years of experience in the P&C insurance industry
• Exhibit general knowledge regarding insurance, operations, policy forms, IT applications, and regulatory compliance requirements
• Ability to effectively reputed company resources to solve problems independently
• Excellent verbal and written communication skills, organizational skills, and the ability to work in a fast-paced environment under tight deadlines
• Intellectually curious with a desire to learn and improve processes
• Ability to effectively collaborate with cross-functional teams and stakeholders at reputed company levels
• Ability to independently analyze and resolve reputed company issues
• Ability to research topics, organize information, and clearly communicate findings
• Pet Insurance and/or Insurtech experience is a plus

Benefits

• Along with reputed company salary, your position may qualify for additional bonuses
• This position is eligible for the Company’s bonus plan(s)
• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
• Highly competitive 401(k) matching
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with reputed company, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• reputed company discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• reputed company Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)

Company Overview