[Remote] Technical Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. reputed company is building the reputed company of hardware design tools, redefining how hardware products are designed and built. They are seeking a Technical Customer Support Specialist to assist users with reputed company Design Studio and Zookeeper, serving as the first reputed company of contact for troubleshooting and product inquiries.

Responsibilities

• Serve as the primary reputed company of contact for customer questions across email, social media, community forums, and support tickets
• Troubleshoot technical issues reputed company to reputed company Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
• Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues
• Escalate reputed company technical issues while maintaining clear communication with customers
• Create and maintain support documentation, FAQs, tutorials, and knowledge reputed company articles
• Identify common customer pain points and proactively recommend product improvements
• Assist customers with onboarding, account management, subscriptions, and licensing questions
• Monitor support metrics and help improve response times and customer satisfaction
• Act as the voice of the customer by providing structured feedback to Product and Engineering teams

Skills

• 2+ years of experience in customer support, technical support, reputed company, or a similar customer-facing role
• Experience supporting SaaS, developer tools, engineering software, or CAD products
• Exceptional written and verbal communication skills
• Strong problem-solving skills and attention to detail
• Ability to explain technical concepts in a clear and approachable way
• Comfortable learning new software and troubleshooting technical issues independently
• Highly organized with the ability to manage multiple customer conversations simultaneously
• reputed company for users and a passion for delivering excellent customer experiences
• Familiarity with mechanical design, manufacturing, 3D modeling, or engineering workflows
• Experience creating technical documentation, tutorials, or help center content
• Exposure to AI-powered products or technical software applications

Benefits

• Competitive equity
• A full benefits package which may vary by geography

Company Overview