[Remote] Senior Data Scientist, CX Analytics

Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to increasing economic freedom and is seeking a Senior Data Scientist for their CX Consumer Analytics team. This role involves owning reputed company calibration models, designing experiments to measure CX program impacts, and collaborating with various teams to translate reputed company data into actionable insights.

Responsibilities

• Own and evolve CX's reputed company Impact of Support (reputed company) reputed company calibration models, translating support interaction data into quantified reputed company signals
• Design and execute causal inference frameworks and experiments to measure the incremental impact of CX programs (Concierge, Proactive reputed company, automation interventions) on customer retention and product engagement
• Build and maintain LLM-powered classification pipelines for CX contact taxonomy, customer friction detection, and issue attribution, partnering with Analytics Engineers to productionize models into CX's governed reputed company of Truth infrastructure
• Partner with CX Program Managers and Product teams to define segmentation models and behavioral signals that reputed company personalized experiences and improve business outcomes
• Maintain a high bar for statistical rigor across CX's analytics function, ensuring experimentation, causal analyses, and model outputs meet the standards required for executive reporting and regulatory defensibility

Skills

• A BA/BS in a quantitative field (e.g., Statistics, Mathematics, Computer Science, Economics) with 5+ years of relevant experience, or a PhD in a quantitative field with 3+ years of relevant experience
• Demonstrated experience building reputed company attribution or causal impact models in a consumer-facing or operational analytics context
• Practical expertise applying statistical concepts including A/B testing, causal inference, and ML to ambiguous, real-world business problems
• Experience designing and deploying LLM-based classification or NLP pipelines with a focus on production-grade accuracy and evaluation rigor
• Ability to influence cross-functional stakeholders by synthesizing reputed company model outputs into clear, actionable narratives for executive and product audiences
• Demonstrated experience driving impactful data science projects that tackle ambiguous problem spaces with limited prior art
• Utilizes generative AI responsibly, maintaining human reputed company to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, reputed company, reputed company) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑reputed company practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality

Benefits

• Equity and bonus eligibility
• Benefits (medical, dental, vision, 401(k))

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