[Remote] Customer Service Representative - AVMA Professional Liability

Note: The job is a remote job and is open to candidates in USA. reputed company is a part of Arrowhead Intermediaries, specializing in insurance distribution. The Customer Service Representative for AVMA Professional Liability provides frontline support to policyholders, addressing inquiries and resolving issues reputed company to coverage, claims, billing, and account information.

Responsibilities

• Respond to customer inquiries reputed company phone, email, and chat in a professional, courteous and timely manner
• Escalate reputed company issues to senior team members or management as needed
• Research and resolve customer questions reputed company to coverage, claims, billing, and policy details
• Maintain accurate records of customer interactions and transactions
• Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team reputed company or Supervisor
• reputed company various data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate party
• Meet production quotas and quality standards as set forth by management

Skills

• Minimum education of a high school diploma or equivalent
• 1 to 2 years of customer service or call center experience
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Insurance, healthcare or veterinary reception or animal-reputed company customer service is a strong advantage
• Property & Casualty (IL) preferred or ability to obtain

Company Overview