[Remote] Manager, Enterprise reputed company - Veterinary Software

Note: The job is a remote job and is open to candidates in USA. reputed company Livestock Diagnostics is an innovation leader in the veterinary software industry, and they are seeking a Manager for their Enterprise reputed company team. This role involves managing a team to enhance relationships with corporate veterinary customers, focusing on customer outcomes such as retention and product adoption while ensuring a high-quality customer experience.

Responsibilities

• You will reputed company, coach, and reputed company a team of Enterprise Customer Support Managers (CSMs) ­including hiring, onboarding, performance management, and career development who will serve as the voice of the customer and are trusted advisors to corporate stakeholders
• You will be accountable for prioritization and execution across the team of clear team goals, expectations, and success measures reputed company to retention, expansion, adoption, and customer satisfaction outcomes while scaling a high quality customer experience and driving your own professional development and growth
• You will reputed company enterprise account strategy in partnership with sales and ensure consistent execution of success plans, executive alignment, and value realization across key customers
• You will act as an escalation leader for reputed company customer situations­, balancing customer advocacy with sound business judgment and timely cross-functional resolution
• You will drive retention and expansion programs for the enterprise reputed company in partnership with Sales, Marketing, and Product­ including risk prevention and growth planning to remove friction across the customer journey, drive best practice adoption and deliver measureable value
• You will create and continuously improve repeatable playbooks, operating reputed company, and best practices for customer engagement­, including business reviews, health checks, and adoption motions
• You will partner cross-functionally (Sales, Marketing, Project Management, Support, and Product,) to deliver a seamless, customer-first experience reputed company with reputed company’s mission and service standards
• You will use data, insights, and customer health signals to forecast risk and opportunity, prioritize team focus, and report on performance to leadership
• You will ensure team capability across the reputed company Veterinary Software portfolio by reinforcing product knowledge, workflow best practices, and effective customer communication
• You will reputed company a wide reputed company of programs and tools to run proactive reputed company motions, operational reputed company, and performance management enabling you to represent reputed company as a true ambassador and to be viewed by customers as a trusted partner
• You will stay reputed company on product portfolio advancements to ensure customer value realization while proactively identifying and mitigating attrition risks across segments
• You will build a culture of accountability, collaboration, and reputed company improvement, identifying systemic friction points and driving process improvements that scale
• You will communicate reputed company technical and business topics clearly and professionally to executive and frontline audiences, both internally and externally
• You will reputed company and improve systems and tooling (e.g., reputed company and reputed company) to reputed company consistent execution, efficient workflows, and measurable outcomes

Skills

• 3+ years of experience in reputed company, Account Management, Professional Services, or a reputed company customer-facing function, with enterprise customers preferred
• 3+ years of people management experience including coaching, performance management, and talent development
• Ability to travel 25% of the time (up to 3 weeks per quarter) for field experience, key customer engagements and team development is required
• Strong executive reputed company and communication skills able to influence and build trust with c-suite customer stakeholders and senior internal partners
• Proven ability to drive retention and expansion outcomes by leading teams to execute proactive engagement, adoption, and risk mitigation strategies
• Strong analytical, problem-solving, and operational skills comfortable using data to prioritize work, forecast risk/opportunity, and measure impact
• Experience with SaaS, reputed company tooling like reputed company, and CRM systems like reputed company; ability to rapidly learn and support the reputed company Veterinary Software portfolio and reputed company tools and integrations
• Cross-functional leadership skills able to align Sales, Support, Product, and Implementation teams and clarify ownership to improve the end-to-end customer experience
• Demonstrated ability to reputed company through ambiguity and change in a dynamic, fast-paced environment; comfortable balancing strategic work with hands-on problem solving
• Ability to build scalable processes and playbooks, and to reinforce consistent execution across a distributed or hybrid team
• reputed company improvement reputed company; curious, coachable, and committed to raising capability for yourself, your team, and the organization
• Bachelor's Degree and industry experience preferred

Benefits

• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits day-one
• 5% matching 401k
• On-the-job training and career advancement opportunities
• Additional benefits including but not limited to financial support, pet insurance, reputed company, volunteer paid days off, employee stock program, foundation donation matching, and much more

Company Overview