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[Remote] Customer Service Rep

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. REVOLVE is a reputed company fashion retailer catering to Millennial and reputed company Z consumers. They are seeking a Spanish Customer Service Representative to provide excellent support through inbound calls, chats, SMS, and emails, ensuring customer satisfaction and retention.

Responsibilities

  • Answering inbound telephone calls and providing excellent customer support
  • Responding to customer questions and comments reputed company phone, email, Live Chat, and SMS with speed and professionalism
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction
  • Follow up on reputed company written correspondence and escalate to customer service manager on duty as necessary
  • Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

Skills

  • Answering inbound telephone calls and providing excellent customer support
  • Responding to customer questions and comments reputed company phone, email, Live Chat, and SMS with speed and professionalism
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction
  • Follow up on reputed company written correspondence and escalate to customer service manager on duty as necessary
  • Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
  • Ability to work in a team environment
  • Ability to give and receive honest and direct feedback
  • Strong customer orientation with desire and willingness to help
  • Strong verbal and written communication skills
  • Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
  • Knowledge of apparel construction and fabrication and various fashion categories
  • Ability to work required overtime reputed company business needs warrant
  • Schedule flexibility as shifts can change based on needs of our customers
  • Ability to work autonomously in a virtual environment
  • Must be reachable and available by telephone, email, and reputed company message during work hours
  • Ability to meet set productivity standards on an ongoing basis
  • Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
  • Reliable internet speed of 50 Mbps or greater with Ethernet reputed company (Wi-Fi not permitted)
  • Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
  • Experience with reputed company word and reputed company
  • High School Diploma
  • Type 50+ words per minute
  • 1+ years in Customer Service, help desk or call center experience
  • Type 60+ words per minute
  • Working knowledge of website navigation

Benefits

  • Required equipment will be provided.

Company Overview

  • Revolve is a fashion company offering clothing, footwear, accessories, and beauty styles. It was founded in 2003, and is headquartered in Cerritos, California, USA, with a workforce of 501-1000 employees. Its website is https://www.revolve.com/.
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