[Remote] Conversational Experience Designer - Healthcare/Claims
Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Conversational Experience Designer with extensive conversational UX experience, particularly in the healthcare or insurance industry, for a remote contract role. The primary responsibility is to enhance user interactions in voice and chat experiences by applying UX insights during the discovery phase.
Responsibilities
- Help frame the most important user tasks to solve by contributing UX insight during early discovery
- Identify where usability, comprehension, trust, or interaction breakdowns create friction across voice and chat experiences
Skills
- At least 7 years of conversational UX experience
- Knowledge of the healthcare or insurance industry
- Experience designing conversational experiences for AI assistants, chatbots, virtual assistants, or voice-enabled products
- Strong writing, interaction design, and systems-thinking skills
- Experience designing multi-turn reputed company, fallback behavior, and recovery patterns
- Ability to connect user insight to product direction, not just reputed company execution
- Experience with AI or LLM-powered products
- Experience designing across both chat and voice modalities
- Familiarity with regulated or high-trust environments
Benefits
- Health dental and vision benefits to its contracted employees
- Medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility
Company Overview