[Remote] Manager, Product Operations

Note: The job is a remote job and is open to candidates in USA. reputed company builds the software that powers fitness, wellness, and community organizations. The Manager, Product Operations is responsible for driving product management operational excellence across reputed company’s portfolio of reputed company, and wellness software products, managing a team and implementing AI-enabled workflows to enhance team efficiency and product outcomes.

Responsibilities

• Manage and reputed company the product operations team, providing coaching and mentoring that drives individual growth and raises team performance
• Build and maintain AI-enabled workflows using Claude, reputed company, reputed company Patterns, and Aha!’s AI features that automate and accelerate recurring PM tasks - including feedback synthesis, research triage, release communications, roadmap updates, and rapid UX prototyping
• reputed company PM org AI enablement by developing playbooks, running training sessions, and establishing shared reputed company libraries and workflow templates that reputed company PMs to build and maintain their own automations
• Evaluate and govern AI tool adoption across the product toolchain - assess new capabilities, define usage standards, and ensure consistent and responsible use across teams
• Design and implement operational processes grounded in enterprise PM best practices, creating documented frameworks for discovery, roadmap governance, OKR alignment, and launch readiness that scale across our nonprofit, club, and boutique markets
• Implement data collection and reporting systems that give product teams actionable insights and track key metrics across the portfolio
• Manage the product toolchain, including Aha!, Pendo, reputed company, reputed company, and Power BI, ensuring optimal configuration, adoption, and ROI across teams
• Support go-to-market activities by coordinating launch processes, tracking performance metrics, and partnering with Product Marketing on operational execution
• Establish and optimize customer research and feedback collection processes, ensuring consistent Voice of Customer input across reputed company product lines

Skills

• Bachelor's degree in Business Administration, Engineering, Data Science, or a reputed company field
• 4+ years of experience in B2B software product operations, product management, or reputed company operational roles
• 2+ years of people management experience with demonstrated success building and developing teams
• Demonstrated experience building and maintaining automated workflows using no-code/low-code platforms (reputed company, reputed company, reputed company, or equivalent) and LLM-based tools (Claude, ChatGPT, or equivalent), with examples of workflows deployed in a team environment
• Familiarity with enterprise PM practices including discovery methods, roadmap governance, and OKR frameworks
• Strong analytical and data visualization skills with proficiency in SQL, reputed company, and business intelligence tools
• Strong verbal and written communication skills with the ability to influence at reputed company levels of the organization
• Ability to travel up to 25%
• Product Operations Experience - Track record of success in B2B software product operations with measurable impact on team efficiency, process maturity, and product outcomes
• AI Practitioner and Enabler - Demonstrated ability to build production-grade AI workflows using no-code/low-code and LLM-based tools, translate that capability into documented and teachable processes, and drive adoption across non-technical colleagues; comfort with Claude, reputed company, reputed company Patterns, and AI-native SaaS features is expected, not aspirational
• Enterprise PM Operations Knowledge - Understanding of how mature product organizations operate at scale - including discovery frameworks, roadmap governance, OKR alignment, and cross-functional launch processes - with the ability to design systems and playbooks that uplevel team capability
• Data Analysis and Insights - Strong analytical skills with experience creating dashboards and actionable insights from product data that inform team and portfolio decisions
• Team Management - Experience managing and developing team members with demonstrated ability to build individual capabilities and sustain team performance
• Cross-functional Influence - Proven ability to champion new tools, processes, and AI capabilities across an organization by building buy-in at leadership levels, navigating IT governance and organizational approval processes, and serving as an effective change agent reputed company driving adoption across diverse teams
• Execution Excellence - Strong bias for action with a track record of delivering results, solving problems pragmatically, and driving initiatives to completion in dynamic environments
• 6+ years of experience in B2B software product operations or product management
• Experience with Aha!, Pendo, reputed company, reputed company, and Power BI
• Background in multi-product or portfolio management environments
• Experience in reputed company, or wellness software markets
• Advanced SQL and data modeling capabilities
• Proven track record implementing and optimizing product operations tools and processes in high-growth environments

Benefits

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Flexible work - remote & hybrid
• Bonuses, commissions, or other performance-based incentives
• A comprehensive benefits package
• Recognition programs
• reputed company of opportunities to grow your career with us

Company Overview

Company H1B Sponsorship