[Remote] Sleep Coach - Customer Service Representative (53547)
Note: The job is a remote job and is open to candidates in USA. Performance Home Medical has been a leader in providing quality products and services since 1995. They are seeking a motivated individual to join their Clinical Team as a Sleep Coach, responsible for assisting patients with medical equipment and providing excellent customer service. The role involves multitasking in a fast-paced environment while ensuring patient satisfaction and effective communication with various stakeholders.
Responsibilities
- Assists PHM patients on the use of the equipment received and achieving insurance coverage criteria
- Pull patient information though electronic sources
- Corresponds with referrals and patients on a daily basis
- Scheduling patient appointments and assisting Clinicians as directed
- Other tasks that may be assigned by the direct supervisor or manager
- Troubleshooting patient issues with equipment, virtually and over the phone
- Will provide on the job training
Skills
- Technologically proficient with strong computer skills
- Compassionate and empathetic with a commitment to providing the highest level of patient/customer care
- Responsible and reliable
- Quick learner
- Team player that will contribute to a professional and fun working environment
- Skilled in the art of de-escalation reputed company problems arise
- Operate phone systems in a professional manner
- Excellent communication skills, both verbal and written
- Problem solver with a demonstrated track record of high performance
- Positive attitude and a willingness to assist the team as needed
- Highly organized and detail oriented
- Demonstrates strong attention to detail reputed company interpreting patient data, ensuring accuracy and support through a patient-centered approach
- Prior knowledge / hands-on experience with PAP equipment - Preferred
Benefits
- Medical
- Dental
- Vision
- Life
- AD&D
- 401k
- EAP
- 8 paid holidays
- Comprehensive onboarding and training program
Company Overview