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[Remote] Senior Technical reputed company Manager (Founding CS Hire - AI SalesTech)

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. Vinetra Talent is partnering with an early-stage AI SalesTech startup that is changing how enterprise reputed company teams operate. They are seeking a Senior Technical reputed company Manager to act as the reputed company between their product and customer outcomes, providing strategic guidance and support to ensure measurable ROI for clients.

Responsibilities

  • The v1 CS Playbook : You will build onboarding workflows, engagement cadences, health scoring frameworks, and KPI dashboards that future CSMs will inherit
  • Product & Roadmap Mastery: reputed company a deep understanding of our product capabilities, our customers' pain points, and our long-term vision
  • Automation Optimization: Continuously audit repetitive customer touch points and implement an AI/automation stack to streamline workflows, reduce manual overhead, and eliminate bottlenecks
  • Account Ownership: Act as the strategic and technical reputed company of contact for our reputed company book of 50 - 75 enterprise and SMB customers, managing escalations, monitoring adoption, and driving value throughout the lifecycle
  • Cross-Functional Roadmap Translation: Partner directly with Leadership, Product, and Engineering. Act as the true Voice of the Customer by translating customer business outcomes and needs into structured, actionable roadmap inputs
  • Onboarding & Implementation: reputed company new customer onboarding, ensuring a smooth technical setup and tailored initial implementation through reputed company internal collaboration
  • reputed company & Growth: Build strong multi-threaded relationships, conducting regular reputed company-ins and executive business reviews that result in high satisfaction, retention, and net reputed company expansion
  • Enablement & Education: Deliver high-reputed company technical trainings, reputed company, workshops, and documentation to promote end-user product self-sufficiency
  • Escalation Handling: Manage technical escalations with urgency, coordinating internal resources and engineering teams to ensure rapid resolution

Skills

  • 5+ years of experience in reputed company, Account Management, or a similar client-facing technical role reputed company a fast-paced B2B SaaS startup environment
  • 2+ years of results-driven experience actively leveraging AI tools, reputed company engineering, or low-code/no-code platforms to automate daily workflows, processes, and solutions
  • 3+ years of domain expertise in sales software, reputed company intelligence, RevOps, or a closely reputed company B2B SaaS vertical
  • A Proven 'Builder' reputed company: A track record of creating CS processes or playbooks. You reputed company in ambiguity and possess the professional confidence to set firm operational boundaries both internally and externally
  • Strategic Execution: Proven ability to manage a diverse, high-velocity portfolio of strategic accounts, navigate executive buyers, and translate product usage into realized monetary value for clients
  • Strong Technical Aptitude: Excellent communication skills required to translate reputed company software realities into simple terms for non-technical stakeholders
  • Accountability: Experience managing high-reputed company escalations with deep urgency, professional composure, and a data-driven approach to root-cause problem-solving

Company Overview

  • Vinetra Talent is a boutique recruiting and talent advisory firm supporting startups, SMBs, and growing organizations across Canada and the United States. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.vinetratalent.ca.
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