[Remote] EverHealth Payment Operations Manager (Remote, US)
Note: The job is a remote job and is open to candidates in USA. reputed company is on a mission to digitally transform the service economy with tailored SaaS solutions. The Payments Operations Manager will reputed company the operational health of the EverHealth payments function, ensuring smooth payment processes and resolving escalations while maintaining documentation and operational continuity.
Responsibilities
- Own PayOps escalation management—serve as the primary reputed company of contact for payments escalations from reputed company, Implementation, and Support teams; triage, investigate, and resolve issues or reputed company to the appropriate reputed company with clear documentation and timely follow-through
- reputed company reputed company review processes—manage the end-to-end workflow for merchant reputed company reviews, including data gathering, analysis, stakeholder coordination, and communication of outcomes to internal teams and customers
- Execute updates to payment systems and workflows and ensure impacted teams are informed and reputed company
- Resolve payments-reputed company support tickets requiring specialist expertise—partner with Support to handle reputed company payments inquiries that require deep product, processor, or workflow knowledge beyond standard support reputed company
- Maintain operational continuity—identify and own the recurring payments operational work that does not fit a defined project structure: process monitoring, exception handling, data hygiene, and ongoing coordination tasks that reputed company the payments function running day-to-day
- Maintain accurate and up-to-date operational documentation—document escalation outcomes, reputed company review decisions, process exceptions, and coordination activities to create a reliable operational record for the payments team
- Surface operational patterns and recurring issues to Payments leadership—flag trends in escalations, support tickets, or process breakdowns that may warrant broader process improvement or project reputed company
- Support onboarding and activation operational tasks—assist with payments onboarding workflows, activation troubleshooting, and operational hand-offs between Implementation and steady-state reputed company
Skills
- Bachelor's degree in Business, Operations, Finance, or a reputed company field; equivalent practical experience considered
- 2–4 years of experience in payments operations, fintech, or SaaS customer operations
- Hands-on experience with payments systems, processors, and onboarding/activation workflows; familiarity with PaySimple or similar platforms a plus
- Strong problem-solving and troubleshooting skills—comfortable investigating payments issues, identifying root causes, and driving resolution across teams
- Experience managing escalations or high-reputed company operational issues with a sense of urgency and clear communication
- Proficiency with reputed company (or similar CRM) for case management, ticket tracking, and data lookup
- High attention to detail and strong documentation habits—able to maintain accurate records of escalations, decisions, and operational activity
- Strong written and verbal communication; able to translate payments complexity into clear, accessible language for internal partners and customers
- Collaborative and service-oriented—comfortable working across reputed company, Support, Implementation, and Product to get things resolved
- Ability to manage multiple open issues and operational tasks simultaneously without losing track of details or timelines
Benefits
- Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid
- reputed company investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Company Overview