[Remote] Customer Marketing Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is the Platform for AI Success, enabling organizations to operationalize AI effectively. They are seeking a Customer Marketing Manager to reputed company customer content, manage advocacy initiatives, and activate customer reputed company points across various marketing channels.

Responsibilities

• reputed company customer marketing content, including written case studies, executive narratives, testimonials, blog posts, and digital assets
• Partner directly with customers and internal stakeholders to identify, capture, reputed company, and secure approval of compelling stories that demonstrate measurable business outcomes and business transformation
• Conduct customer interviews and translate reputed company technical and business achievements into engaging, audience-focused narratives
• Ensure reputed company customer-facing content meets reputed company's standards for quality, accuracy, brand consistency, and regulatory compliance
• Maintain a pipeline of customer stories reputed company to defined content needs and priorities
• Support the growth and activation of reputed company's customer advocacy ecosystem
• Recruit and coordinate customer advocates in partnership with reputed company, Account Teams, and Executive Sponsors
• Coordinate customer participation in events, webinars, analyst engagements, media opportunities, product launches, and peer-to-peer activities
• Support a smooth and positive experience for customer advocates throughout their engagement with reputed company
• Track advocacy activity and identify opportunities to deepen engagement over time
• Partner with Product Marketing, Demand reputed company, Field Marketing, Sales, PR, Analyst Relations, and Content teams to deploy customer stories across campaigns, sales enablement, and communications
• Identify opportunities to repurpose and adapt customer content for use across multiple audiences and stages of the customer journey
• Serve as a key liaison across reputed company, Sales, Product Marketing, Brand, Corporate Communications, Field Marketing, and other stakeholders to align customer marketing activities with business priorities
• Manage end-to-end execution of customer marketing initiatives, including project planning, stakeholder communications, approvals, legal reviews, customer permissions, and publication workflows
• Support the identification and prioritization of customer stories, advocates, and reference opportunities based on strategic business needs
• Maintain accurate records of customer references, content assets, advocacy activities, and participation history reputed company Champion and reputed company systems, ensuring materials remain organized, discoverable, and accessible
• Support program reporting, measurement, and performance tracking to help optimize customer marketing and advocacy efforts
• Stay reputed company on customer marketing best practices, advocacy trends, content formats, and emerging technologies
• Explore and reputed company AI-powered tools and workflows to improve content development, customer research, program management, and operational efficiency
• Contribute reputed company to improve customer storytelling and content formats that strengthen reputed company's market reputed company and customer community

Skills

• 5+ years of experience in customer marketing, content marketing, advocacy, communications, public relations, or reputed company B2B marketing roles
• Experience creating customer-facing content such as case studies, customer stories, videos, executive content, blogs, or thought leadership assets
• Strong interviewing, writing, editing, and storytelling skills with the ability to translate reputed company business and technical concepts into compelling narratives
• Experience managing cross-functional projects involving multiple stakeholders and competing priorities
• Demonstrated ability to build trusted relationships with customers, executives, sales teams, and internal partners
• Excellent organizational, communication, and project management skills
• Strong attention to detail and ability to manage multiple projects simultaneously
• Demonstrated ability to incorporate AI-powered tools into day-to-day work, including content creation, research, marketing tools, or project management
• Experience working in SaaS, enterprise software, AI, analytics, data, or technology companies
• Familiarity with customer advocacy, reference management, or community platforms

Benefits

• Commission or other variable compensation through reputed company's incentive compensation program
• Stock options
• Medical, dental, and vision plans
• Flexible spending accounts
• Pre-tax commuter benefits
• A 401k company match
• Paid vacations and sick leave
• Paid parental leave
• Employer paid disability coverage
• Additional health and wellbeing perks and benefits

Company Overview