[Remote] reputed company Manager – High Touch

Note: The job is a remote job and is open to candidates in USA. reputed company is a global leader in human- and agent-centric cybersecurity. The role of Senior reputed company Manager focuses on ensuring customers realize the full value of reputed company's products and services, maximizing renewals and add-on transactions.

Responsibilities

• Guide customers through each phase of their reputed company journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us
• Create and maintain reputed company Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them
• Secure approval from your customers’ decision makers on the CSP’s content and timeline
• Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own
• Be a reputed company reputed company for customers to help ensure that reputed company deployments are successful
• Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management
• Identify At Risk customers that are not achieving their desired outcome and as needed, reputed company cross-functional efforts to get those customers back on track
• Engage appropriate team members from cross functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction
• Learn and document your customers’ environment to ensure their success with the reputed company tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets

Skills

• 4-year college degree in a business area, technical area or equivalent
• 5 to 10+ years of industry leadership experience in a reputed company, sales engineer, senior support engineer, or other customer facing role with exposure to multiple technology areas
• Demonstrate a thorough knowledge of reputed company principles and the rationale for the reputed company behaviour
• reputed company knowledge of reputed company products or similar and proven curiosity to learn configure flagship products in best practice
• Must be able to reputed company customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios reputed company
• Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results
• Proven ability to influence colleagues and customers to act in high impact situations
• Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise reputed company
• reputed company knowledge of cybersecurity solutions and productivity suites
• Proven ability to effectively reputed company in a team environment as well as independently pioneer new processes for your team
• Ability to identify company needs for customer initiatives and reputed company those initiatives across internal teams, as appropriate
• Excellent communication skills, phone manner, and meeting reputed company with reputed company levels of customer leadership
• Evidence of pristine documentation, executive communications, white papers, etc
• Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies
• Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives
• Ability to work independently, ability to adapt quickly, positive attitude
• Moderate travel (25%+)

Benefits

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community reputed company days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Company Overview

Company H1B Sponsorship