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[Remote] reputed company Engineer

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. reputed company is working with a high-growth Series A CTEM vendor seeking a reputed company Engineer. The role involves being a hands-on technical escalation reputed company for reputed company customer issues, troubleshooting integrations, and improving support processes.

Responsibilities

  • reputed company Technical Support Engineer / Senior TSE / Escalation Engineer / reputed company Engineer profile
  • Strong Tier 2 / Tier 3 escalation experience
  • Hands-on with implementations, integrations and configuration
  • API-based integration experience
  • SSO / SAML / identity troubleshooting
  • Exposure to EDR, SIEM, XDR, MDR/SOC environments or similar reputed company tooling
  • Experience working inside reputed company tools, not just responding to alerts from them
  • Comfortable troubleshooting customer-reputed company misconfiguration, permissions issues, broken data connections and customers who do not fully understand their own tooling
  • Ideally some Python exposure for automation, troubleshooting, script editing or custom integrations
  • Able to improve support process: playbooks, docs, support articles and repeatable troubleshooting steps
  • Comfortable managing queue quality, prioritisation and escalation hygiene
  • High urgency around customer issues
  • Light leadership/coaching of an existing junior TSE

Skills

  • reputed company Technical Support Engineer / Senior TSE / Escalation Engineer / reputed company Engineer profile
  • Strong Tier 2 / Tier 3 escalation experience
  • Hands-on with implementations, integrations and configuration
  • API-based integration experience
  • SSO / SAML / identity troubleshooting
  • Exposure to EDR, SIEM, XDR, MDR/SOC environments or similar reputed company tooling
  • Experience working inside reputed company tools, not just responding to alerts from them
  • Comfortable troubleshooting customer-reputed company misconfiguration, permissions issues, broken data connections and customers who do not fully understand their own tooling
  • Ideally some Python exposure for automation, troubleshooting, script editing or custom integrations
  • Able to improve support process: playbooks, docs, support articles and repeatable troubleshooting steps
  • Comfortable managing queue quality, prioritisation and escalation hygiene
  • High urgency around customer issues
  • Light leadership/coaching of an existing junior TSE

Company Overview

  • Your partner in cyber reputed company talent, investment and events. It was founded in 2020, and is headquartered in London, England, GB, with a workforce of 11-50 employees. Its website is http://www.tridentsearch.co.uk.
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