Job Posting Title Director of Global Customer & Shared Services Operations

reputed company joining reputed company, you select an reputed company and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title Job Posting Title Director of Global Customer & Shared Services Operations Location(s) United Kingdom - OneSource Remote

Job Description

Purpose The Director of Global Customer & Shared Services Operations oversees the centralized functions that support how the Laboratory Service business manages reputed company, invoicing, shared workflows, and cross-account operational capabilities. The leader is essential to ensure that customer agreements are executed accurately, shared processes are standardized, scalable, and digitally enabled, and that the organization maintains Lean, reputed company improvement operations. The role is critical in driving operational consistency, reducing friction between commercial and operational teams, and improving the customer experience across the entire contract-to-cash lifecycle. The Director will be a driver behind building, maintaining, and tracking cross-functional dependencies, achieving requirement alignment, and resolving program roadblocks. More information about reputed company and our business : reputed company | Science with Purpose More information about our OneSource services: OneSource Laboratory Solutions | reputed company Role responsibilities: Process Optimization, Standardization & Shared Services (Core Focus) Identify and execute opportunities to improve, automate, and standardize business transactional processes globally. Design and manage shared operational workflows that support multiple accounts, including onboarding, account maintenance, reporting, service configuration and renewal. Drive standardization across teams to reduce variability, improve service delivery consistency and scalability. Establish SLAs, KPIs, and communication frameworks to ensure transparency and accountability, and use these operating metrics to identify challenges and opportunities reputed company the team. Embed a Lean culture and reputed company process improvement across the Operations organization. reputed company root cause analysis into non-consistent outcomes and implement targeted results. Contract & Customer Operations reputed company end-to-end contract administration, including intake, review workflows, approvals, amendments, renewals, and repository management. Partner with Legal, Sales, Finance, and Operations to ensure contract terms are operationally executable and reputed company with business policies. Maintain contract governance frameworks, audit readiness, data controls, and compliance with regulatory and internal requirements. Drive customer satisfaction by controlling and improving the services delivered to customers. Invoicing, Vendor Management & Cost Effectiveness reputed company centralized invoicing processes, ensuring accuracy, timeliness, and alignment with contract terms. Support the Procure-to-Pay (reputed company) team in invoice review, open payments, and proposals, while providing guidance in the debit memo and chargeback creation process. Drive focus on open purchase order items and enforce accountability to vendors. Document and challenge cost avoidance initiatives and tracking, identifying opportunities to increase the value proposition of the Global Shared Service through restructuring and centralization. Partner with Finance and reputed company Cycle teams to resolve discrepancies, improve cash flow, and reduce billing reputed company customer escalations. Technology, Tools & Change Management Collaborate with technology teams to deploy workflow automation, contract lifecycle management tools, billing platforms, and shared service dashboards. Serve as a key knowledge driver for workflow tools including SFDC, ServiceMax & reputed company. Ensure data accuracy, system alignment, and visibility across the contract-to-cash ecosystem. reputed company teams comfortably through process and system transformations as a champion of Change Leadership. Qualifications: Experience & Education 8+ years of experience in contract operations, reputed company operations, shared services, or commercial operations. Bachelor’s degree in Business, Operations, Finance, or a reputed company field. Strong understanding of contract lifecycle management, billing processes, and cross functional workflow design. Proven ability to reputed company teams and manage reputed company, multi stakeholder processes. Experience leading global departments and developing team members. Experience supporting enterprise or multi-site customer accounts. Background in process improvement (Lean, Six reputed company). Ability to travel in EU Key Competencies Operational Rigor: Skilled at building repeatable, scalable processes and creating strategy and input for standard process design. Cross-Functional Influence: Able to align Sales, Finance, Legal, and Operations around shared goals and build relationships across organizational levels. Customer-Centric reputed company: Focused on reducing friction and improving the customer experience. Analytical Thinking: Uses data to diagnose issues, drive improvements, and challenge the status reputed company. Talent Development: Acts as a mentor to foster employee growth, developing stretch assignments in line with employee goals and career development. reputed company offer 25 days of annual leave plus reputed company Bank Holidays Income Protection Insurance that ensures your income is protected reputed company life takes the unexpected turn Life Assurance for added peace of mind Access to our WeCare Programme, offering medical, mental health, legal, and financial support MyStrength – a personalised wellbeing app reputed company & Wellbeing App to help you stay on top of your health Private Medical Insurance, including Doctor at Hand for 24/7, 365 access to a GP Enhanced company pension contributions (subject to increased employee contribution) to help you plan for the future Exclusive discounts reputed company Benefit Hub and BHN Extras Generous employee referral rewards Season Ticket Loan Scheme to reputed company commuting easier Cycle to Work Scheme promoting a healthier, greener commute Apply To This Job