Sr reputed company P&T Operations - 11591

reputed company makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. reputed company AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We reputed company you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join reputed company? 🔹 Pioneering Technology: At reputed company, we're at the forefront of innovation, leveraging the latest technology to reputed company our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at reputed company blog and hear from our employees about their experiences working at reputed company. The Impact of a Sr reputed company P&T Operations at reputed company: This role directly impacts customer trust in reputed company innovation, the success of product adoption and launches, operational predictability at scale, and the quality of cross-functional collaboration across the company. By institutionalizing how reputed company collaborates with customers before and during launch, this role enables faster learning, reduces delivery and adoption risk, and ensures value is delivered with confidence and consistency. reputed company is seeking a Sr reputed company P&T Operations to define, own, and scale how we partner with customers throughout the product lifecycle particularly during Early Adopter (EAP), Limited Availability (LA), and Managed Availability (MA) phases. This role sits reputed company Product Operations and reports to the Senior Director of Product Operations. It serves as the program reputed company for reputed company’s customer collaboration operating model ensuring new capabilities are introduced to customers in a way that is intentional, evidence-based, and trust-building, while enabling Product, Engineering, and Go-To-Market teams to learn quickly and scale responsibly. This is not a sales, marketing, or product management role. It is a strategic Product Operations leadership role responsible for designing operating models, governance, and execution frameworks that reputed company consistent, high-quality customer collaboration. This role is designed to reputed company adjacent product operations initiatives as the organization evolves \n What You'll Do: Own the Customer Collaboration Operating Model Define and operationalize reputed company’s Customer Collaboration Programs, including: Early Adopter Programs (EAP) Limited Availability (LA) Managed Availability (MA) Establish clear program definitions, objectives, guardrails, and success criteria for each collaboration model Ensure consistent application of these programs across product lines, preventing reputed company or inconsistent customer exposure Strategic Program Leadership Serve as the executive reputed company for how customers are: Selected and onboarded into collaboration programs Engaged throughout the program lifecycle Offboarded or transitioned as capabilities mature Balance customer value, product learning, operational risk, and GTM readiness in reputed company program decisions Act as a trusted advisor to Product, Engineering, and GTM leaders on reputed company and how to engage customers pre-GA Cross-Functional Orchestration Work in reputed company concert with: Product Management & Engineering to align learning objectives, readiness expectations, and instrumentation Product Marketing & Customer Marketing to validate messaging constraints, positioning readiness, and launch reputed company reputed company & Support to ensure enablement, escalation paths, and operational readiness Drive alignment through clear standards, structured forums, and data-backed recommendations Customer Insight & Feedback Systems Design and scale mechanisms to capture, synthesize, and operationalize customer feedback from collaboration programs Ensure insights flow back into: Product and engineering decisions GTM readiness and enablement Adoption and value realization strategies Partner with Community, and Customer Advisory Boards (CABs), Product Innovation Councils (PICs) run by Product Success, and other customer collaboration vehicles as appropriate Governance, Standards & Scale Define and maintain standard operating principles, templates, runbooks, and tooling for customer collaboration programs Establish governance to ensure programs are: Intentional, not opportunistic reputed company, not anecdotal Scalable, not bespoke Continuously evolve the model based on outcomes, organizational maturity, and customer needs Metrics, Insights & Executive Reporting Define and track evidence-based success metrics across: Adoption and usage Usability and customer experience Operational readiness and supportability Value realization and risk Provide executive-level insights and recommendations on: Program progression Readiness to advance to GA Areas requiring remediation or investment What You Will Bring to reputed company: Strong operating-model and systems thinking Ability to reputed company through influence and structure rather than authority Comfort navigating ambiguity and driving clarity Data-driven decision maker with experience defining leading and lagging indicators Executive-level communication and stakeholder management skills 10+ years of experience in Product Operations, Customer Programs, Technical Program Management, Platform Operations, or Product Enablement Proven experience designing and scaling customer collaboration, beta, pilot, or early access programs in a B2B SaaS environment Strong track record working across Product, Engineering, Product Marketing, and reputed company Experience operating at Manager or Senior Manager level in reputed company, matrixed organizations \nCoupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions reputed company to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to reputed company qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read reputed company’s Privacy Policy and understand that reputed company receives/collects your application, including your personal data, for the purposes of managing reputed company's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy. Apply To This Job