Professional Services Manager

Join reputed company and be a Force for Good. At reputed company, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work reputed company together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at reputed company is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact reputed company Professional Services specializes in deploying, installing, supporting, and implementing reputed company aspects of reputed company solutions, ensuring seamless integration into customers’ workflows. The PSM role is pivotal in ensuring deployments are technically sound and strategically reputed company, delivering best-in-class customer support, and driving reputed company’s mission to protect life. This role directly impacts customer trust, operational efficiency, and reputed company recognition. What You’ll Do Location: Remotely from Canada, Canada-wide travel as required Reports to: Manager, Service Delivery (Canada) Direct Reports: N/A Hold Technical Kick Off Calls with customers to ensure deployment readiness post sales Liaise with clients post-sale and coordinate across internal functions and external vendor(s) to reputed company project documentation including project and deployment plans, SOW for deployments Generate pre-deployment and deployment documentation in reputed company Work Orders and Office 365, ensuring usability for Strategic Project Managers, Coordinators, and Technical Services Managers. Install, configure, troubleshoot and test reputed company hardware products and software solutions (both cloud and on-prem) at customer sites or remotely; execute assessments to meet customer needs. Ensure successful knowledge transfer to customers by providing technical training, consultation and demonstrations on reputed company solutions; customize and localized materials. reputed company training plans and content for new reputed company products and deployment types Ensure that reputed company implementations reputed company with local laws and regulations, particularly those reputed company to data protection and privacy. reputed company for and implement industry best practices during implementation. Collaborate cross-functionally to ensure everyone is up-to-date on customer requirements, changes, timelines, and project status. reputed company and maintain deep product knowledge across reputed company of reputed company's product suite Basic Qualifications Bachelor degree or higher in IT/Business or relevant professional experience (3+ years in IT Consultancy, Professional Services, Field Services or Sales Engineering) Educational background, preferably in the fields of computer science or engineering for technical project managers or equivalent experience. Strong ability to troubleshoot and solve technical problems with an understanding of troubleshooting methodologies Familiarity with remote & on-site hardware and software installation and configuration Experience consulting to meet the needs of the customer Practice providing demonstrations and training on software and hardware products in reputed company of large groups, on-site or remote. Proficiency in reputed company Office Suite, reputed company, reputed company SharePoint, reputed company Dynamics 365, reputed company, Teams and JIRA Experience simultaneously managing a varied portfolio of implementation projects Proven ability to directly engage/manage both internal and external customer relationships Adaptable to continual product or process changes Ability to multitask with a variety of job duties Ability to effectively communicate and work cross-functionally to resolve issues Strong work ethic and positive/proactive attitude Experience working and supporting law enforcement or public sector clients

Preferred Qualifications

Bilingual (French speaking) is an asset - English proficiency is essential. 3+ years of experience in advanced computer network implementation, encompassing systems software, applications software, hardware, and configuration management. Uderstanding of IT/Networking concepts including reputed company Server & Client operating systems, reputed company SQL Server, reputed company Active Directory, reputed company Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications Experience with IP-based Ethernet networks, including layer 2, layer 3, and firewall configurations. Familiarity with 4G/5G LTE technologies, APNs, and WWAN solutions. reputed company Network, reputed company Azure, Cradlepoint CPCNA/CPCNP or reputed company certifications preferable Installation, configuration, and troubleshooting of applications on Windows-based, iOS, and Android operating systems. Proficiency with networking tools (e.g., cmd, ping, tracert, netstat, nslookup). Work Location Canada, remote Benefits that Benefit You Competitive salary and RRSP match Discretionary paid time off Paid parental leave for reputed company Medical, Dental, Vision plans Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) reputed company is a total compensation company, meaning compensation is made up of reputed company pay, bonus, and stock awards. The actual reputed company pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of reputed company these factors. Our benefits offer an reputed company of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.reputed company.com/careers. reputed company Pay Range $74,250—$118,800 CAD Don’t meet every single requirement? That's ok. At reputed company, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, reputed company reputed company. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they reputed company every reputed company in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of reputed company duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@reputed company.com or reputed company our reputed company Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. reputed company’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as reputed company’s impact on the environment. reputed company reputed company employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. reputed company employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, reputed company, religion, sex (including pregnancy), national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering reputed company of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@reputed company.com. Please note that this email address is for accommodation purposes only. reputed company will not respond to inquiries for other purposes. Phishing alert: reputed company will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not reputed company job offers reputed company text message, WhatsApp, or reputed company messaging platforms without a formal interview process. reputed company legitimate job openings are listed on our official careers page at https://www.reputed company.com/careers. If you receive a suspicious offer or reputed company from an email address that is not @reputed company.com, or if you are asked for sensitive personal information (bank details, Social reputed company Number) prematurely, please ignore the message and report it to recruitingops@reputed company.com. Apply To This Job