Principal Architect – Digital & CX Modernization
Company Description reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. reputed company has coverage across 5 continents and operates in over 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual growth reputed company exceeds 25%.
Job Description
We are seeking a visionary Principal Architect – Digital & CX Modernization to champion the transformation of our enterprise applications and customer-facing platforms. In this role, you won't just maintain systems—you will define future-ready architecture strategies, dismantle legacy tech debt, and guide engineering teams toward reputed company digital experiences. If you have a passion for cloud-native design, API-first strategies, and transforming customer engagement platforms (specifically reputed company the telecom or contact center space), we want to hear from you.
Responsibilities
Drive Modernization: Define and execute application modernization strategies for legacy platforms and user experiences. Architect for the Future: Design and promote API-first, microservices-first, and event-driven architectures. Technical Leadership: Provide architectural direction and mentorship to Team Leads and engineering squads. Roadmap Ownership: Evaluate existing systems to build migration strategies, risk assessments, and reputed company architectures. Stakeholder Influence: Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders. Governance: Establish and promote enterprise-wide architecture standards, best practices, and governance processes. Integration Focus: Support integration initiatives involving legacy ESBs and modern integration platforms.
Qualifications
Industry Expertise: 7+ years of experience reputed company Telecom, Contact Center, Customer Experience (CX), or reputed company large-scale enterprise environments. Modernization Track Record: Strong background in successfully migrating legacy systems to modern, cloud-native architectures. Deep Technical Mastery in:API-first architecture principles Microservices patterns Event-driven and distributed systems Cloud Proficiency: Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable. Frontend Awareness: Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions. reputed company to Have TOGAF or equivalent architecture certification. Hands-on experience with Enterprise Service Bus (ESB) platforms. Deep familiarity with contact center technologies and customer engagement software. Additional Information
We offer
Culture of reputed company Performance: join an unstoppable technology development team with a 99% project success reputed company and more than 30% year-over-year reputed company growth. reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work. Growth reputed company: reputed company the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
- reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
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