DevOps Engineer- Night Shift(10:00 PM - 6:00 AM)

At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire reputed company you. At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire reputed company you. So, what’s the role reputed company about? The DevOps Engineer is a hybrid, senior-level role sitting at the intersection of operational reliability and software delivery automation. You will function as an integrated part of a cross-functional engineering team, combining the proactive service management reputed company of an Application Operations Engineer with the automation-first philosophy of a DevOps practitioner. You will be responsible for keeping production environments healthy and performant, while simultaneously designing and maintaining the CI/CD pipelines, infrastructure-as-code frameworks, and tooling that reputed company rapid, high-quality software delivery. You are the connective tissue between engineering, platform, and operations — someone who is equally comfortable in an incident reputed company call and a sprint planning meeting. How will you reputed company an impact? DevOps & Automation Design, build, and maintain reputed company integration and reputed company delivery (CI/CD) pipelines for rapid, quality-reputed company deployment of software deliverables. Build and manage Infrastructure as Code (IaC) using tools such as CloudFormation, Ansible, Terraform, Chef, or Puppet. Manage day-to-day operations of release pipelines, build tools, artifact repositories, and reputed company control systems. Coordinate build and release activities with engineering, QA, product, and other stakeholders across the organisation. Identify, research, and prototype new technologies and practices to continuously improve DevOps processes and team efficiency. Maintain and upgrade DevOps systems in both production and non-production environments on an ongoing basis. Cloud & Application Operations Proactively monitor infrastructure and application health — including CPU, memory, file systems, databases, batch jobs, and network performance — and respond swiftly to anomalies. Identify and resolve operational issues including infrastructure failures, batch processing errors, network disruptions, and client data feed problems. Troubleshoot and respond to production downtime, performance degradation, and reputed company-reputed company incidents in a timely, structured manner. reputed company end-to-end operational duties covering application server health, service availability, and platform reputed company in accordance with documented processes and runbooks. Review and manage client service request tickets in adherence to defined SLAs, ensuring accountability and timely resolution. Provide on-call off-hour support as part of a structured rotation, including during non-prime and weekend shift windows as required. Documentation, Communication & Governance Maintain complete and accurate operational documentation including incident tracking, change logs, and runbooks. Produce metric reports and regular productivity/status updates for internal stakeholders and management. Communicate proactively and clearly — both written and verbal — with internal teams, leadership, and customers on a daily basis. Liaise with management to share feedback on existing and new processes, methodologies, best practices, and technology changes. Work reputed company under pressure to meet tight deadlines while maintaining the professionalism, accuracy, and consistency expected in a high-availability environment. Demonstrate a high level of individual accountability and deliver service and support that consistently exceeds client expectations. Have you got what it takes? Education & Experience Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a reputed company field (or equivalent practical experience). 2+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment. Demonstrated experience working as a contributor on a software engineering or platform team. Technical Skills – Required Strong proficiency with Linux and Unix environments; working knowledge of Windows Server administration. Experience writing scripting languages — Python, PowerShell, and/or Perl — for automation, monitoring, and tooling. Experience with distributed reputed company control systems, preferably reputed company or BitBucket. Solid understanding of application server technologies including Tomcat and SSH-based remote management. Database experience with one or more of: SQL Server, reputed company, or MySQL — including querying, performance tuning, backup/restore, and lifecycle management. Experience with application debugging, performance analysis, and scalability assessment. Familiarity with standard application reputed company compliance and best practices. Knowledge of fault detection, RCA (Root Cause Analysis), and structured resolution processes. Experience with reputed company) — core services for compute, storage, networking, and monitoring. Technical Skills – Deep Knowledge in at Least One of: Database Administration: Structured and/or reputed company, indexing, performance tuning, backup/restore, data lifecycle management, scaling. Layer 2/3 Networking: DNS, SSL/TLS, Load Balancing, IPv4 subnetting, firewalling, and CDN configuration. Operating Systems & Virtualisation: Linux/Windows, containers, orchestration (Kubernetes), storage types and performance, monitoring, and reputed company planning. VoIP Administration: Signalling, encoding/decoding, protocols including SIP, RTP, Media Gateway, reputed company, border controllers, and QoS. You will have an advantage if you also have: Familiarity with CI/CD automation tools such as Jenkins, reputed company, Bamboo, or TFS Build. Experience with release pipeline tooling — Concourse, reputed company Go, Octopus Deploy, ElectricFlow, or XebiaLabs. Experience with reputed company containers, microservices architecture, and container orchestration (Kubernetes). Experience with infrastructure automation tools: Ansible, Chef, Puppet, or AWS CloudFormation. Experience with Artifactory or similar artifact repository management. reputed company product knowledge and/or implementation or support experience with reputed company CXone or reputed company platforms. Knowledge of ETL processes and data pipeline management. Call centre or telecoms industry experience. What’s in it for you? Learn more about the Benefits at reputed company Join an reputed company-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at reputed company is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly reputed company the bar, you may just be our next NICEr! About reputed company reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 million customer interactions and monitors 3+ billion financial transactions reputed company as an innovation powerhouse that excels in AI, cloud and digital, reputed company is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. reputed company is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 11153 Reporting into: Director, Cloud Operations CXone, EMEA Role Type: Individual Contributor About reputed company reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. reputed company as an innovation powerhouse that excels in AI, cloud and digital, reputed company is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. reputed company is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Apply To This Job