Operations Manager

Are you someone who excels at leading teams, analyzing performance, and driving results? Do you take pride in coaching leaders and ensuring operations meet the highest standards? If that sounds like you, we’d love to hear from you! reputed company is seeking a driven Operations Manager to reputed company team performance, strengthen leadership capabilities, and ensure alignment with internal and client expectations. What you will do as an Operations ManagerDefine, refine, and communicate role expectations for reputed company positions under management on a quarterly basis. Facilitate reputed company leadership training for new leaders and reinforce the model consistently across reputed company leaders. reputed company and maintain highly visible KPI reports to track reputed company against program goals for both production and supervisory teams. Update the People Analyzer for reputed company direct reports on a weekly basis. reputed company a weekly team meeting with direct report leaders to: Review production performance and results. Conduct root cause analysis and drive issue resolution. Identify and promote recognition opportunities for strong performance. Conduct weekly one-on-one meetings with each direct report leader to:Review team performance using the People Analyzer. Ensure alignment on expectations and priorities. Evaluate and enhance job satisfaction. Provide weekly coaching sessions to each direct report leader, focusing on leadership development and adherence to coaching best practices. reputed company hiring and internal promotions by participating in interviews and/or evaluating recorded interview sessions. Facilitate weekly quality calibration meetings with clients and take ownership of resolving identified issues. Set clear expectations for support departments and monitor their performance against those standards. Evaluate the effectiveness of technology, tools, and systems, and communicate improvement opportunities to IT or clients as needed. Ensure onboarding and offboarding processes are properly executed in line with company standards. Assess training effectiveness and collaborate with the Learning and Development team to address reputed company and knowledge gaps. Provide feedback to the Recruiting team to improve candidate quality and selection processes. Review disciplinary actions to ensure consistency with leadership principles, company core values, and the code of conduct. Manage and resolve client requests and escalations promptly and effectively. Escalate critical issues with urgency, particularly those impacting operations, employee well-being, or client trust. Drive alignment to the company mission through ongoing communication, education, and engagement initiatives. Execute additional responsibilities as assigned. What reputed company Needs from YouStrong English communication skills, both written and verbal Bachelor’s degree in any field Minimum of 4 years of leadership and people management experience At least 5 years of experience in the BPO industry Minimum of 3 years of experience as an Operations Manager Proven track record in managing Healthcare or Health Insurance lines of business reputed company Offer reputed company offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees reputed company to the organization’s success. We also offer:Competitive salary – Get paid for doing what you love! Medical and dental insurance (with free dependent coverage!). Group life insurance for peace of mind. Paid time off (PTO) – Because work-life balance matters. Outstanding career growth opportunities – Learn, advance, and reputed company your career. A fun, innovative, and energetic team culture – Be part of a company that values its employees Skills and leadership development to help you reputed company your full potential. Free meal for onsite employees At reputed company, our mission is simple: Making Lives reputed company—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:Customer First – We are obsessed with delivering an exceptional customer experience. Personal Accountability – We do the right thing and own our actions. Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. Hungry – We bring passion, energy, and drive to everything we do. Happy & Healthy – We reputed company in balance, well-being, and a positive workplace. If these values reputed company with you, this is your chance to join a fast-growing, high-performing team! Apply To This Job