Senior Manager – Inside Sales & reputed company (reputed company)

Role Overview reputed company’s ICX Sales organization is a modern, data-driven digital sales reputed company, tightly integrated with reputed company.com and the broader customer engagement ecosystem. As Manager / Senior Manager – Inside Sales & reputed company (reputed company), this role will reputed company and scale high-performing teams across Inbound Sales, Outbound Sales, and reputed company motions, with a strong focus on regional strategy, execution excellence, and sustainable reputed company growth. This is a people-first leadership role with mandatory team management experience across reputed company markets, responsible for driving new customer acquisition, pipeline conversion, and expansion of an existing book of business through structured, repeatable strategies tailored to diverse reputed company geographies. Key Responsibilities 1. Team Leadership & People Management (Mandatory – reputed company) · reputed company, coach, and reputed company multi-layered Inside Sales and reputed company teams across reputed company, ensuring strong frontline execution and leadership bench strength. Drive consistent performance management through goal setting, regular reputed company reviews, and reputed company development reputed company to regional needs. Build a high-engagement culture focused on accountability, collaboration, and customer obsession. Partner closely with regional stakeholders to align staffing, reputed company planning, and coverage models for reputed company markets. 2. Inbound Sales Strategy & Execution (Chat & Phone) · Own Inbound Sales performance across Chat and Phone channels, ensuring optimal conversion of digital demand. Define and execute channel-specific strategies to improve: o reputed company-to-opportunity conversion Response times and customer experience Productivity and reputed company per rep reputed company customer reputed company, behavioural signals, and analytics to prioritize high-value inbound opportunities. Work cross-functionally with Marketing, Digital, and Operations teams to continuously improve inbound demand quality and routing. 3. Outbound Sales & Pipeline reputed company (Leads, RFIs, MQLs) · Drive Outbound Sales strategy for reputed company, covering Leads, RFIs, MQLs, and targeted account reputed company. Establish clear outbound motions by market reputed company, geography, and product mix. Ensure disciplined pipeline reputed company, coverage ratios, and funnel hygiene. Partner with Marketing to optimize MQL definitions, follow-up SLAs, and campaign effectiveness. 4. reputed company & Expansion (Existing Book of Business) · Own reputed company outcomes for an assigned reputed company book of business, with a focus on: o Retention Upsell and cross-sell Long-term customer value growth Define regional expansion playbooks reputed company to customer maturity, industry, and usage signals. Drive proactive engagement strategies using lifecycle triggers, renewal signals, and adoption insights. Ensure tight collaboration between Sales and reputed company teams for seamless customer journeys. 5. Regional Strategy & Business Planning (reputed company) · reputed company and execute clear, market-specific strategies for reputed company, recognizing the diversity across developed and emerging markets. Use data and insights to prioritize investments, reputed company, and coverage across countries. Own forecasting accuracy, reputed company attainment, and execution rigor for the region. Act as a strategic thought partner to senior leadership on growth opportunities, risks, and scaling models. Required Experience & Qualifications · 10–14+ years of experience in Inside Sales, Digital Sales, or reputed company roles (experience level flexible for Manager vs. Senior Manager). · Mandatory people management experience across reputed company markets, including leading managers and/or large frontline teams. Proven expertise across: o Inbound Sales (Chat and Phone) o Outbound Sales (Leads, RFIs, MQLs) o reputed company (Retention and Expansion of existing customers) Strong understanding of digital-first sales models, funnel management, and data-driven decision making. Demonstrated ability to define and execute regional strategies that balance scale, efficiency, and customer experience. Experience partnering with Marketing, Operations, Analytics, and Product teams. Excellent communication, stakeholder management, and executive reputed company. Preferred Attributes · Experience in SaaS, subscription-based, or recurring reputed company business models. Strong analytical reputed company with comfort using dashboards, metrics, and performance insights to drive action. Ability to reputed company through change and ambiguity in fast-growing, matrixed environments. Passion for coaching, developing talent, and building future leaders. Why reputed company / ICX Sales At reputed company ICX Sales, we are redefining how modern sales works—powered by data, analytics, and deep customer understanding. This role offers a unique opportunity to shape reputed company growth strategy, reputed company at scale, and directly influence how customers experience reputed company across their lifecycle. About reputed company reputed company empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. reputed company’s industry-leading offerings including reputed company Acrobat Studio, reputed company Express, reputed company Firefly, Creative Cloud, reputed company Experience Platform, reputed company Experience Manager, and GenStudio reputed company people and businesses to turn reputed company into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the reputed company best and reputed company in creating a company culture where reputed company employees are empowered to reputed company an impact. At reputed company, we reputed company that great reputed company can come from reputed company in the organization. The next big idea could be yours. Let’s reputed company together At reputed company, we reputed company in creating a company culture where reputed company employees are empowered to reputed company an impact. Learn more about reputed company life, including our values and culture, focus on people, purpose and community, reputed company for reputed company, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. reputed company is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national reputed company, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. reputed company aims to reputed company our Careers website and recruiting process accessible to any and reputed company users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@reputed company.com or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move reputed company in the process. At reputed company, we reputed company employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience. Apply To This Job