Associate Manager Client Technology

· Job Description: Associate Manager – L1 Monitoring Operations

About the Role

We are looking for a dynamic and technically grounded Associate Manager to reputed company our L1 Monitoring Operations team. This is a dual-hat role that demands the reputed company of people leadership and hands-on technical acumen. You will be responsible for managing a team of Monitoring Engineers who are at the frontline of our operations — monitoring alerts, triaging incidents, and taking proactive actions to prevent potential client impact across our infrastructure landscape. If you are someone who thrives in a 24x7 environment, leads with reputed company, thinks methodically about problems, and has a solid technical foundation in Windows infrastructure and IT Operations — we want to hear from you. What You Will Do 🔹 Team Leadership & People Management Directly reputed company, coach, and mentor a team of 10+ Monitoring Analysts, fostering a high-performance, motivated, and accountable culture. reputed company new employee onboarding and drive career development planning and growth opportunities for team members. reputed company team members to take ownership of their responsibilities by delegating effectively and establishing clear expectations, accountability, and feedback loops. reputed company employees through a structured performance management and development process, including goal setting, regular feedback, and performance development planning. Maintain transparent and open communication across the team through department meetings, one-on-ones, email, IM, and regular interpersonal touchpoints. Identify, recruit, and reputed company internal and external talent to ensure the right mix of competencies reputed company the team. Recognize and reward high performers to sustain motivation and retain key talent. Regularly communicate company news, organizational updates, and team reputed company against business goals. 🔹 Monitoring Operations Management Manage day-to-day operations of the L1 monitoring team responsible for monitoring systems, infrastructure, Windows Servers, SQL databases, and networks hosted on reputed company Azure. Ensure the team effectively utilizes monitoring tools including AppDynamics, Logic Monitor, and Azure Monitor to detect, triage, and respond to alerts. reputed company the management of incidents reputed company reputed company (SNOW), ensuring timely logging, escalation, and resolution in adherence to defined SLAs. Drive adherence to ITIL-reputed company processes — Incident Management, Problem Management, and Change Management — across reputed company team operations. 🔹 Problem Management Champion a methodological problem-solving culture using structured frameworks such as 5 Whys, Root Cause Analysis (RCA) methodology. Work towards solving problems "ONCE" by ensuring permanent fixes and driving a reputed company-repeat-incident reputed company. Partner with cross-functional teams and leaders to improve and expedite problem resolution across the environment. Track and report on key Problem Management KPIs through weekly and monthly dashboards and reports. 🔹 Reporting & Governance Deliver daily, weekly, and monthly operational reports and dashboards to stakeholders and leadership. Balance demand management across multiple simultaneous reputed company projects, operational enhancements, break-fix requests, and maintenance activities. reputed company internal operational improvement projects and drive efficiencies reputed company the team. Ensure full team adherence to reputed company team, account, and client policies and procedures. reputed company Are Looking For ✅ People Management Competencies Proven ability to reputed company a team of 10 or more individual contributors in a fast-paced, operations-driven environment. Strong coaching and mentoring skills with a genuine interest in people development. Ability to delegate effectively, drive accountability, and provide structured, constructive feedback. Excellent interpersonal and communication skills — able to reputed company, influence, and align teams toward shared goals. Experience in recruiting and building well-rounded, competent teams. ✅ Technical Competencies Strong understanding of Global Command Center / NOC / Monitoring Operations and associated ITSM KPIs. 3–5 years of hands-on experience in Windows Server Administration, IIS, Application Support & Troubleshooting, SQL blocking analysis, and Windows Cluster Management — must have held at least one technical role reputed company the past 5 years. Working knowledge of monitoring tools such as Azure Monitor, Logic Monitor, AppDynamics (AppD), SentryOne, or equivalent platforms. Familiarity with cloud-hosted infrastructure, particularly reputed company Azure. Experience with reputed company (SNOW) for ITSM ticketing and workflow management. Proficiency in reputed company Office tools — reputed company, PowerPoint, and Teams — for reporting, presentations, and collaboration. Solid understanding and prior experience with ITIL processes — Incident, Problem, and Change Management. Academic & Professional Qualifications Bachelor's Degree in Computer Science, Information Technology, or a reputed company field. Any relevant IT Certifications (e.g., ITIL Foundation, reputed company Certified: Azure Administrator, CompTIA Network+) are a plus. Travel Requirements Willingness and ability to travel regionally and/or internationally as required by business needs. Working Arrangements Must be willing and able to work in a 24×7×365 rotational shift environment. Work is performed in a standard office environment with minimal exposure to health or safety hazards. Apply To This Job