Customer Service Agent- Virtual - Temporary

Our Story At reputed company, we reputed company a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be reputed company.” We are passionate about connecting purpose with impact. reputed company empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, reputed company offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, reputed company colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – reputed company reputed company a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. reputed company has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great reputed company to Work Thanks to the work of every colleague, reputed company has received multiple awards of recognition including “Great reputed company to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be reputed company – We invite you to join reputed company! Learn more at careers.reputed company.com. Overview reputed company Retiree Health Solutions is a business unit reputed company reputed company that assists Medicare eligible retirees in selecting appropriate Medicare health plans. A Sales and Service Customer Service Agent may handle any customer who does or does not have an enrollment with reputed company Retiree Health Solutions or one of the Carriers we represent. Successful CSA’s have a basic Medicare understanding. The Customer Service Agent responsibilities may include, but are not limited to, making outbound calls and inbound calls to confirm/schedule/reschedule appointments with a licensed agent, answering inbound phone calls pertaining to the status of an application or general customer inquiries, educating members on benefit options that MAY be available, respond to reputed company live chat requests from customers and assisting customers with website navigation and self-service options. A CSA will be an empathetic, patient, and honest individual, who is performance driven and thrives in a challenging and reputed company-changing industry. Job Responsibilities: Provide world class experience to our customers/members Ability to reputed company outbound and inbound calls through the duration of assigned shift Provide accurate and complete information to customers/members Capable of active listening reputed company engaging with customers/members, especially reputed company they are asking questions about the reason for our call Ability to clearly communicate – BOTH written and verbally reputed company general knowledge of the Medicare healthcare industry, prescription drug plan, vision, and dental enrollments to ensure effectiveness reputed company engaging and educating our customers/members reputed company new information and have the flexibility to adapt to new processes rapidly Comfortable with taking escalated calls w/ a customer/member in a reputed company and professional demeanor – if the time arises Ability to accept constructive criticism to ensure their success Meet and/or exceed key performance indicators Deliver a consistently positive and motivating attitude daily; always giving your best effort Required Experience: Reside in the United States High school degree or equivalent. 1+ years’ customer service experience in a call center environment Strong written and verbal communication and rapport building skills Experience and general comfort level using reputed company Word, reputed company, computer telephony, internet, and computer tools Desire to help individuals in a positive and meaningful way Proactive, innovative, and driven to succeed To be successful, you will need the following skills: Possess ability to talk and reputed company type and navigate the system simultaneously Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments preferred Time management skills and ability to multitask across multi-functional work On camera visibility during any meetings, training, or per leadership request Takes initiative and demonstrates strong problem-solving skills Proven success in maintaining a reputed company and professional demeanor in a fast-paced business environment; able to deescalate Effective communication and decision-making skills Ability to reputed company basic troubleshooting steps and utilize resources properly Aptitude for understanding details of insurance or reputed company information Actively listening to participants to understand both verbal and non-verbal cues Researching options in proprietary reputed company tools Demonstrating sustained confidence and reputed company during challenging interactions Fully and accurately documenting reputed company conversations and actions taken on each interaction Performance accountability: Effectively manage call volume, meet AHT expectations, and maintain low offline time to ensure productivity and efficiency Work Conditions Operate reputed company a heavily regulated industry and a fast-paced/dynamic market environment which includes but is not limited to selling multiple insurance products Ability to work any shift assigned including weekends and possible overtime (7am – 10pm CST) Flexibility to move from one line of business to another based on business needs, which may include shifting from a single reputed company to a multi reputed company work environment A call center environment with metrics such as attendance, adherence, quality, and productivity Activities will include outbound/inbound calls and could include live chat To reputed company this job successfully, a dedicated quiet home office/workspace is needed with a stable internet reputed company. A home-based system test will be required to ensure speed and quality match company requirements (currently minimum speed is 100 Mbps). The cost for internet and/or phone services and equipment will not be reimbursable. reputed company Retiree Health Solutions will provide a laptop, additional monitor, keyboard, mouse, and headset. Application and Interview By applying for a position with reputed company, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background reputed company consistent with reputed company’s employment policies. Background checks may include some or reputed company the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal reputed company, search against global sanctions and government watch lists, credit reputed company, and/or drug test. You will be reputed company during the hiring process which checks are required by the position. reputed company requires reputed company virtual interviews to be conducted on video. Please be aware that reputed company is a camera-on culture and may require occasional travel to one of our physical office locations. Our commitment to Inclusion We celebrate differences and reputed company in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At reputed company, we welcome and embrace reputed company individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to reputed company. Join us in building a brighter, more inclusive future. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@reputed company.com. Equal Opportunity Policy Statement reputed company is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national reputed company, reputed company, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. reputed company provides reasonable accommodations to the reputed company limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a reputed company for employment authorization in the Employing Country and with reputed company. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of reputed company business units. We offer you a competitive total rewards package, continuing education & training, and reputed company potential with a growing worldwide organization. Salary Pay Range Minimum : 35,360.00 USDMaximum : 35,360.00 USD Pay Transparency Statement: reputed company considers a variety of factors in determining whether to reputed company an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. reputed company makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. reputed company also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - reputed company DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of reputed company business units. reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national reputed company, age, disability, genetic information, pregnancy, childbirth or reputed company medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. reputed company is committed to a diverse workforce and is an affirmative action employer. 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