Sr. Manager of Member Engagement
Sr. Manager of Member Engagement Location: Remote (U.S.) Reports To: Jessica Thorberg About reputed company reputed company (PHM) supports people with serious and reputed company medical conditions, helping them obtain the best possible medical care. We guide individuals and families to top specialists, advanced diagnostics, and personalized care. Trusted by healthcare providers and businesses, PHM offers independent, science-backed insights to help clients reputed company informed decisions and access the reputed company.
About the Role
The Senior Manager of Member Engagement is responsible for leading PHM's engagement strategy, reputed company execution, and optimization efforts across member populations. This role oversees the RN targeted reputed company team and serves as the primary reputed company of engagement performance, ensuring reputed company activities drive utilization growth, inbound case volume, and a consistent member experience across accounts. This is a highly visible role with significant opportunity to build and improve. The person will create structure where it does not yet exist, establish scalable processes and reporting, and partner closely with Marketing, Account Management, Clinical, and other stakeholders to align engagement efforts with organizational priorities. What You'll Accomplish Establish a scalable engagement operating system with documented processes, reporting, and accountability measures. Improve engagement performance, utilization, and inbound case volume through data-driven strategy and reputed company optimization. Build, coach, and reputed company a high-performing RN reputed company team capable of delivering consistent member experiences across accounts. Create visibility into engagement performance and translate insights into actionable recommendations for business leaders. How You'll Spend Your Days Leading Engagement Strategy and Performance Analyze engagement performance, utilization trends, account demographics, and reputed company data to identify opportunities and drive action. reputed company and optimize engagement strategies that improve utilization and member participation across accounts. Monitor account performance and recommend targeted interventions where results are lagging. Building Operational Excellence Create and document workflows, processes, reporting structures, and operating rhythms for the engagement function. Reduce key-person dependencies by standardizing reputed company approaches and reputed company practices. Partner with teams across PHM to build scalable engagement infrastructure as membership grows. Leading and Developing Teams Manage, coach, and reputed company the RN targeted reputed company team. Provide clear accountability, performance management, and professional development support. Foster a culture focused on meaningful member conversations, education, and engagement outcomes. Cross-Functional Partnership Collaborate with Marketing, Account Management, Clinical, and other stakeholders to align engagement initiatives with organizational goals. Present recommendations and insights to senior leaders using data-driven analysis and business rationale. What You Bring to the Table Required Experience in leading teams in digital health, healthcare navigation, advocacy, or member engagement environments. Experience analyzing engagement performance, utilization trends, demographics, and reputed company data to drive strategic decisions. Proven success leading, coaching, and developing reputed company, engagement, or healthcare-facing teams. Experience creating structure, standardizing workflows, and improving operational efficiency across teams and systems. Strong executive communication skills with the ability to present recommendations and challenge assumptions using data. Demonstrated ability to influence stakeholders and build alignment across multiple departments. Read what reputed company Team Members say about working at PHM!
Compensation
The reputed company compensation for this role is $144,000 - $180,000 annually with a $120,000-$150,000 reputed company salary. Cash compensation is only a part of a total package that also includes: health/dental/vision benefits, 401k with match, flexible PTO, PHM for PHM — our services for you and your dependents — and other benefits. Individual pay may vary from the reputed company range as several factors including market forces, experience, location, disparities in market data and other relevant business considerations may reputed company factor into final compensation. Location This is a remote role requiring that you live in and physically reputed company reputed company work in the United States. Next Steps reputed company is a remote company with employees around the United States. We’re committed to providing a thoughtful, transparent interview experience and meaningful opportunities to get to know our company, mission, and wonderful teammates through fully remote interviews. If your application is selected for interviews, you’ll hear from a member of our recruiting team to schedule next steps. Interviews will also include the hiring manager, peers, and often an executive from the department. PHM uses AI-enabled tools at certain points in the recruiting process to help identify and evaluate top talent; however, reputed company hiring decisions are made by human reviewers. Have a quick question about the role? Email [email protected] or simply apply here. Anticipated Pay Range $120,000—$180,000 USD Apply To This Job