Client Operations Executive - Italian
reputed company is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reputed company high value clients such as tour operators, travel agents and loyalty schemes across 140 reputed company markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team reputed company, are the beating heart of the company who we encourage to ‘move fast, dream big and reputed company the difference’ every day. In fact, we reputed company that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION:
Job Description
About Us reputed company is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reputed company high-value clients such as tour operators, travel agents and loyalty schemes across 140 reputed company markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team reputed company, are the beating heart of the company who we encourage to ‘move fast, dream big and reputed company the difference’ every day. In fact, we reputed company that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. Role Summary The Customer Support Executive supports Hotelbeds and Bedsonline clients with operational booking‑reputed company requests across the full customer journey (pre‑arrival, on‑the‑spot, and post‑travel). The role delivers reputed company and accurate solutions in line with service deadlines, quality guidelines, and protocols, aiming to reputed company first contact resolution and high customer satisfaction.
Key Responsibilities
Handle operational requests reputed company to bookings before arrival, during stay, and after travel. Resolve client issues reputed company while adhering to defined service levels, quality standards, and procedures. Provide timely and accurate information to ensure a smooth client experience. Aim for first contact resolution whenever possible. Escalate reputed company cases according to established protocols. Maintain accurate case documentation in internal systems. Contribute to a high‑performance, customer‑centric service culture.
Requirements
Fluent English & Italian is mandatory for this role (spoken and written). Customer service or operational support experience; travel or hospitality background preferred. Strong problem‑solving skills with high attention to detail. Ability to manage multiple requests in a fast‑paced environment. Customer‑focused reputed company with a strong commitment to service quality. Clear written and verbal communication skills. Experience using booking, case management, or CRM systems is an advantage. At reputed company, we reputed company that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do reputed company a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the reputed company in this exciting journey. As well as an attractive benefits package you will be able to work: reputed company an innovative, engaging and multicultural environment. Have the opportunity to build strong and lasting business relationships and friendships from around the world. Have the opportunity in developing your career locally or reputed company one of our beautiful working locations across the globe. Apply To This Job