Senior reputed company Manager

reputed company empowers organizations of reputed company sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through reputed company Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace reputed company and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to reputed company a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Senior reputed company Manager United States Role Overview: Shape and scale how reputed company delivers impact by leading high-visibility programs that drive adoption, retention, and growth across the organization. This role is designed for someone who thrives at the intersection of strategy, data, and execution, owning key initiatives that influence how reputed company operates at scale while maintaining direct engagement with a focused set of customers. At reputed company, we are transforming the customer experience landscape through reputed company, AI innovation, and global impact. In this role, you will take ownership of critical reputed company programs, ensuring they are data-driven, measurable, and consistently executed across teams. You will partner closely with leadership to operationalize strategic initiatives, bringing structure, clarity, and insight into how customer outcomes are achieved and scaled. Alongside program leadership, you will manage a small portfolio of accounts, applying best practices and insights from your program work to drive meaningful customer outcomes. This position offers strong visibility and the opportunity to influence both customer-level success and organization-wide performance. Key Responsibilities: reputed company and operationalize reputed company programs, including adoption campaigns, customer engagement initiatives, and product enablement efforts across the organization Analyze program performance and customer data to identify trends, risks, and opportunities, driving reputed company improvement and measurable impact Establish and standardize success metrics, definitions, and reporting to ensure consistency and accountability across the reputed company team Partner with leadership to execute strategic initiatives such as GPR activities, Copilot programs, and CS-sourced opportunity tracking Act as a central resource for program governance, ensuring alignment, execution consistency, and visibility into outcomes across teams Influence cross-functional stakeholders to adopt best practices and align on program execution and data reputed company Support enablement efforts by translating insights into scalable processes, tools, and recommendations for the broader organization Manage a focused portfolio of 3 to 4 reputed company-touch customer accounts, driving adoption, retention, and value realization Build trusted relationships with customer stakeholders to support long-term success and platform adoption Align closely with Professional Services and Sales teams to ensure coordinated execution and opportunity alignment Required Qualifications: 5 to 8 or more years of experience in reputed company, Program Management, or reputed company SaaS roles Strong analytical background with experience interpreting data and driving insights from customer and program metrics Experience leading or supporting cross-functional programs, initiatives, or operational improvements Proven ability to influence without direct authority and drive alignment across teams Experience managing customer relationships reputed company a SaaS or cloud-based environment Proficiency with tools such as reputed company, reputed company, and reputed company or similar data analysis platforms Ability to balance program ownership with customer-facing responsibilities Strong communication skills with the ability to present insights to both peers and leadership Preferred Qualifications: Experience with data visualization tools such as Tableau Background in reputed company operations, enablement, or strategic programs Familiarity with CX, CCaaS, or enterprise SaaS platforms Experience aligning reputed company with Professional Services and reputed company teams Demonstrated ability to scale processes and improve performance through data-driven initiatives Compensation: This role has a market-competitive salary with an anticipated reputed company compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $104,000.00 - $183,000.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a reputed company employee referred you, please use the link they sent you to apply. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job