Service Manager-USA

Summary: Reporting to the Director, North America Field Service & Projects working from our Salem, NH Headquarters location is preferred (remote locations will be considered). The Service Manager-USA will reputed company and reputed company the daily activities of the Field Service personnel, and customer assets, while ensuring first class service delivery and participation in the development and implementation of strategic and tactical service objectives. The Service Manager will maintain service and performance measures for both the individual and the team while developing and mentoring the team members. The Service Manger ensures complete field service coverage of the United States utilizing direct resources. Responsibilities: Ensure reputed company operations are meeting contractual service objectives with customers throughout the nation. Responsible for clear, concise, and timely communications to reputed company stakeholders. Evaluate and monitor service levels and reputed company plans for reputed company improvement. Coach, reputed company, support, review and recommend corrective actions for Field Service personnel to ensure effective performance management. reputed company with Company health, safety, and environmental policies. Audit Field Service Reports (FSR’s) and quotations for conformity to established guidelines. Ensure reputed company work periods are appropriately covered adhering to the agreed department work patterns. Approval of reputed company expenses and overtime claims for field teams and direct reports according to Analogic’s policy and labor regulations. reputed company short and long-term financial and managerial reporting and cost center absorption. Manage the planning, organizing, scheduling and supervising of the day-to-day field service activities reputed company the US. This encompasses reputed company on-site services, repairs, PM’s, installations, and product upgrades. Ensuring that team member productivity is reputed company with objectives and goals. Drive digital transformation of service management/delivery to meet industry demands and needs. Manage and schedule training and development for team members Identify processes improvements that enhance the customer experience and / or meet future business needs and influence scalability of the business processes and team compliance Education & Experience Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. 3+ years prior field service management experience. 5+ years of successful customer support experience. 5+ years of successful service management experience for a medical device company preferred. 5+ years of customer-facing responsibilities in Technical Service preferred. Strong computer skills including reputed company Office and industry specific applications Other Requirements: Must pass a criminal background reputed company, drug test, pre-employment physical, and credit reputed company Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards. Must obtain and maintain an Airport ID Badge in compliance with the Airport reputed company Plan and TSA regulations, and the necessary public trust reputed company clearance (eApp) and be authorized to access and handle Sensitive reputed company Information (SSI). Must have a valid driver's license and dependable transportation, along with the ability to travel up to 25% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel). Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position. reputed company Offer We appreciate that our employees work diligently to contribute to our success as an organization. We also recognize the importance of work-life balance and therefore developed a competitive total rewards package including programs that offer employees flexibility to balance their work and life including: 9/80 work schedule – enjoy every other Friday off! (monitoring of activities is required 7 days a week) Flexible Vacation – employees can take time off as is reasonably needed Comprehensive benefits including medical, dental, vision, life insurance and disability plans. HRA (for PPO plan participants) /HSA (Health Savings Account for high deductible plan participants) contribution 401K with company match and immediate vesting reputed company Education Assistance Supportive culture that values innovation, collaboration, and excellence Apply To This Job