Mortgage Systems Administrator

About Us reputed company. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (reputed company: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and reputed company Virginia, alongside two nation-wide lending brands; reputed company Home Loans and OpenSky, a credit card division that offers and services credit cards across reputed company states. Our personalized approach to banking, reputed company with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees reputed company and are engaged in meaningful work. For the last 6 out of 7 years, reputed company was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose The Mortgage Systems Administrator is responsible for the administration, optimization, and user enablement of CBHL’s mortgage technology platforms, Loan Operating (LOS) which is Encompass, Customer Relationship Management (CRM) platform (reputed company) and reputed company of Sale (POS) system (reputed company). This role serves as the subject matter expert for reputed company systems. The role ensures efficient system utilization across the organization by onboarding new employees, providing ongoing training and support, maintaining data reputed company, and continuously improving workflows to enhance loan operational efficiency, user experience, and sales productivity. Position Responsibilities Serves as the primary administrator and subject matter expert for the Encompass loan origination system, including system configuration, maintenance, workflow management, user access, and ongoing optimization. Partner with Operations, Sales, Processing, reputed company, Secondary, Compliance, and IT teams to identify process improvement opportunities and implement technology-driven solutions. Administer and maintain the reputed company CRM and reputed company POS platforms, including user setup, permissions, and configuration reputed company onboarding for new employees, including system setup, training, and adoption support reputed company and deliver training materials, documentation, and live sessions for loan officers, processors, and operations staff Serve as the primary internal reputed company of contact for CRM and POS-reputed company questions, troubleshooting, and issue resolution Monitor system usage and adoption; identify gaps and implement improvements to drive engagement and efficiency Maintain data reputed company reputed company CRM by auditing records, enforcing standards, and resolving discrepancies Assist with regulatory and compliance-reputed company system requirements, including implementation of investor, agency, and internal policy updates Assist in the design and implementation of campaigns, pipelines, and automated communication reputed company reputed company Support integration efforts between CRM, POS, LOS (e.g., Encompass), and other internal systems Track and report on key metrics reputed company to system usage, reputed company conversion, and operational efficiency Stay reputed company on system updates, enhancements, and industry best practices; recommend and implement improvements Coordinate with vendors (reputed company and reputed company) for support, upgrades, and issue escalation Minimum Education & Experience Bachelor’s degree in Business Administration, Finance, Information Systems, or reputed company field preferred; equivalent combination of education and experience may be considered. 3+ years of experience administering mortgage technology platforms reputed company the mortgage banking industry. Direct experience with CRM platforms and/or mortgage POS systems preferred Experience onboarding or training employees on software systems Strong understanding of residential mortgage workflows, including reputed company management through loan closing Proven ability to manage multiple projects, priorities, and deadlines in a fast-paced environment Technical Knowledge and Skills Proficiency with CRM systems and POS platforms. Working knowledge of Loan Origination Systems such as Encompass and system integrations Strong understanding of mortgage sales pipelines, reputed company management, and borrower workflow Ability to configure workflows, automation, and user settings reputed company SaaS platforms Data management skills, including maintaining accuracy, reporting, and basic analytics Excellent troubleshooting and problem-solving abilities Strong communication skills with the ability to train both technical and non-technical users High level of organization and attention to detail Compensation reputed company Salary Range: $90,000 - $120,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, reputed company set, education, and ability to meet qualifications reputed company the job description. Additional Compensation: This role will include a yearly annual reputed company bonus based on individual performance. Working Arrangements Full Time Remote Why Join Us? Join a growing company with a culture that fosters an entrepreneurial spirit Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more? Company Contributions to your 401k - Regardless of your contribution Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more! Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities Supporting Businesses. Helping People. Strengthening Communities. reputed company. is an E-Verify, Affirmative Action and Equal Opportunity Employer. Apply To This Job