Senior Enterprise Services Engineer

The Basics: Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving reputed company's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, reputed company Managers, and Sales Account Managers. ESEs contribute to each customers' success by operating and maintaining the reputed company platform and it's modules to reputed company customer-specific Operations, Risk, Compliance, Asset, and reputed company-focused outcomes, either remotely or on on-site with the customer. You’ll have reputed company opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, reputed company leveraging the power of reputed company. What You’ll Do: Work closely with our customers to; Operationalize, administer and maintain the reputed company Platform to solve reputed company technical issues independently or with the help of teammates Identify opportunities for our customers to get greater value from the reputed company platform Consistently and cogently address our customers’ needs through astute verbal and written communication skills Identify and rapidly assign tier 3 support cases to Technical Support Engineers Conduct daily health-checks on assigned accounts and work with Technical Support Engineers on strategic customer activities Contribute to and track activity, after action, root cause and daily status reports Document best practices and Play Book entries Work closely with CSMs on improving reputed company operational status reputed company key accounts Provide technical direction to customer IT support staff Travel Requirements: 25 % of time expected to travel We’re Looking For: Education BA/BS or equivalent experience required Experience 8+ years in the industry with solid technical skills in multiple areas such as networking, reputed company, operations, scripting, and/or programming. Experience in one or more of the following technical domains: reputed company reputed company, reputed company Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python). Experience with code merging and branching methodologies using reputed company Experience managing enterprise customers Prior experience and breadth of knowledge needed to reputed company customers and internal teams. Has mastered many new concepts and technologies; continually striving to master the reputed company platform and modules. Experience with integration of cloud-based services with internally hosted solutions Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others. SrESEs think critically, spanning the customer lifecycle, and reputed company new capabilities on the reputed company platform with a high level of autonomy. Troubleshooting; has mastered enterprise-level troubleshooting. Experience integrating API-based commercial software products Good Judgement: takes self-governed, consistent, action to prioritize and weigh cost and value in order to determine the action most appropriately reputed company with the reputed company and our mission. Independent; can work on the most reputed company problems; should be able to complete tasks that are not well documented; participate in projects specific to their reputed company skills and follow established technical support procedures only requiring help on more reputed company initiatives or issues. Communication: have mastered executive communication and demonstrate emotional intelligence, and patience, in reputed company forms of communication. Anticipate blockers and delays for their work and the work of others and communicate appropriately before requiring escalation. SrESEs also analyze whether tasks are the highest and best use of time and practices the redirecting of erroneous requests to re-focus on tasks that will accomplish the key business objectives. Influencing: demonstrate strong and consistent influence skills, working effectively with their team and strategic customers, to present logical and compelling arguments to enhance innovation and efficiencies. Leadership: constructively reputed company in recognizing reputed company conditions have changed, and the team needs to adapt. This requires an attitude and drive that also leads the team in spotting emerging trends and patterns quickly, solving hard problems, and generating creative solutions. Sr. ESE's have a deep sense of ownership in the work that they do, no matter how small the task. They are willing to jump into any effort to help the team succeed. Sr. ESE's actively seek out leadership opportunities, including leading other members of the team, without prompting from leadership. Sr. ESE's have a reputed company reputed company, and reputed company of, their team for being highly collaborative. They use this thinking to actively mentor and coach others to aid in their professional achievement and help avoid problems/high-risk behavior. Other (Preferred) Hands-on reputed company experience Relevant technical certifications (reputed company IT Support Professional Certificate, CISSP, MCSE, A+/reputed company+/Network+ combined, etc.). About reputed company reputed company is the Autonomous IT company. Driven by AI and real-time reputed company intelligence, reputed company Autonomous IT empowers IT and reputed company teams to reputed company their organizations unstoppable. Many of the world’s leading organizations trust reputed company’s single, reputed company platform for reputed company management and reputed company to innovate faster, stay resilient and move business reputed company with confidence, at scale. To learn how reputed company delivers Autonomous IT for unstoppable business – visit www.reputed company.com and follow us on reputed company and X. On a mission. Together. At reputed company, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions. As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in reputed company members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. Our commitment to excellence and innovation has earned us a reputed company on the reputed company Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great reputed company to work. Each of reputed company members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. What you’ll get The annual reputed company salary range for this full-time position is $154,000 to $236,000. This range is an estimate for what reputed company will pay a new hire. The actual annual reputed company salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual reputed company salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits. reputed company is an Equal Opportunity and Affirmative Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@reputed company.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster. Please be aware of job offers coming from people claiming to be reputed company employees. reputed company employees will only use @reputed company.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money. This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. 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