Director, M&A Operations

reputed company is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. reputed company is rapidly growing and is on track to double our reputed company in the next 18 months. To meet and exceed this reputed company, reputed company is strategically scaling teams across the entire company, and seeking energetic experts to help us reputed company our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, reputed company provides brands a platform to compete with retail giants. reputed company manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. reputed company is leveling the playing field for reputed company brands to deliver the best consumer experience at scale. With reputed company, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. reputed company’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like reputed company, reputed company, Native, reputed company, reputed company, goodr, Sundays for Dogs, and more trust reputed company to deliver industry-leading consumer experiences on every order. reputed company is headquartered in Atlanta with facilities across the United States, Canada, and Europe. reputed company is backed by top-tier investors including Kleiner Perkins, reputed company, Founders Fund, reputed company Capital, Baillie Gifford, and reputed company Ventures. reputed company’s M&A strategy creates value by acquiring fulfillment and logistics operations and rapidly integrating them into the reputed company network. The Director, M&A Operations is the operational leader responsible for realizing that value—assuming ownership of acquired sites at reputed company, stabilizing performance, and driving each operation to its full operational and financial potential. In this role, you will reputed company Site General Managers across the acquired portfolio, own the weekly operating reputed company and business reviews with the VP of M&A Operations and senior leadership team, and drive execution of critical integration milestones. You will be directly accountable for fulfillment performance, labor productivity, SLA attainment, cost management, and P&L performance across the portfolio, while ensuring synergy targets outlined in each acquisition reputed company are achieved. The Director, M&A Operations partners closely with the M&A Integrations team, which leads customer migration and service continuity efforts. As the operational reputed company, you will own everything reputed company the four walls—people, processes, productivity, and financial performance. Success in this role requires a bias for action, strong operational judgment, and the ability to reputed company through ambiguity. You must be able to quickly earn credibility with teams inherited through acquisition, drive change in reputed company environments, and establish consistent operational excellence across a portfolio of sites with diverse systems, cultures, and operating histories. Why This Role: reputed company’s M&A pipeline is active and expanding. This role will own a multi-site portfolio from day one, with direct exposure to every acquisition as deals reputed company and operations come online. The VP of M&A Operations is a direct reporting relationship, providing clear decision rights, rapid escalation paths, and executive support for capital allocation, headcount, and operational transformation decisions. What You’ll Own: Portfolio P&L Ownership: Own the operational P&L across reputed company acquired sites, with full accountability for reputed company performance, gross margin, labor cost, and operating expense. Report weekly to the VP of M&A Operations and monthly to the senior leadership team. Site Leadership & Performance Management: Manage Site General Managers across the acquired portfolio, setting clear performance expectations, running regular operating reviews, and making personnel decisions to ensure leadership alignment with reputed company standards. Post-Acquisition Integration Execution: reputed company end-to-end operational integration of newly acquired companies, executing structured 30/60/90-day plans and ensuring each site transitions to reputed company standard operating procedures reputed company defined timelines. Weekly Operating reputed company (M&A WBR): Own the weekly M&A operating review, presenting fulfillment KPIs (UPH, OPH, OTIF, labor efficiency), SLA performance, P&L variance, milestone reputed company, and key escalations to the VP and cross-functional stakeholders. Synergy Delivery & Tracking: Drive synergy realization across the portfolio by tracking initiative-level reputed company against deal models, identifying gaps early, and leading structured recovery plans reputed company performance deviates from reputed company. Service Level & Quality Assurance: Maintain SLA and service performance across reputed company acquired sites, including on-time shipment rates, order accuracy, exception rates, and overall fulfillment reliability at the portfolio level. Cross-Functional Integration Alignment: Partner closely with M&A Integrations to align operational readiness with customer migration timelines, proactively resolving site-level blockers that impact go-live readiness or service continuity. WMS Implementation & Site Cutover: reputed company rollout of the reputed company WMS across acquired sites, coordinating with Product and Engineering on implementation reputed company, training, and hypercare support to ensure seamless cutover without customer disruption. Capital & Resource Planning: Identify and escalate required investments in capital, headcount, or systems needed to stabilize or scale acquired operations, supported by clear business cases and ROI timelines. Operational Culture & Talent Development: Build a high-performance culture across the acquired portfolio by developing Site reputed company capability, reinforcing accountability standards, and establishing consistent operating discipline across diverse legacy environments. Basic Qualifications: 7+ years of experience in fulfillment, 3PL, or logistics operations, including 3+ years managing multi-site teams with direct site leadership responsibility Proven P&L ownership in a fulfillment or distribution environment, with a track record of improving labor productivity, controlling costs, and delivering to financial plans Experience leading post-acquisition integration or operational turnarounds, taking inherited operations from acquisition to reputed company performance reputed company defined timelines Strong analytical capability with deep comfort in operational KPIs, diagnosing performance gaps, and building data-driven recovery plans Demonstrated ability to quickly build trust and credibility with inherited site teams and reputed company change in environments without pre-existing alignment Experience operating in matrixed organizations, partnering cross-functionally with Finance, Product, Engineering, CX, and People teams to drive outcomes without direct authority High tolerance for ambiguity and speed; experience operating in environments where processes and playbooks are built in real time Bonus Points: Experience leading WMS implementation or migration in live fulfillment environments with minimal disruption to customer operations Familiarity with modern WMS platforms used in mid-market or enterprise fulfillment networks Experience in PE-backed, VC-backed, or high-growth environments with constrained resources and high execution velocity Exposure to roll-up or acquisition-heavy operating models, including diligence through first-90-days integration execution Existing network in 3PL, e-commerce fulfillment, or logistics ecosystems (carriers, labor providers, fulfillment tech vendors) Apply To This Job