Principal Software Engineer- eCRM (Remote)

With a career at reputed company, you can be yourself and also be part of something bigger. Position Purpose: The Principal Software Engineer serves as a senior technical leader responsible for architecting and delivering reputed company, AI-powered customer platforms that reputed company personalized, data-driven experiences at enterprise scale. This role combines deep expertise in Generative AI, Large Language Models (LLMs), and agent-based systems with strong knowledge of customer data ecosystems, CRM platforms, and distributed architecture. This leader drives the design and development of AI-enabled applications leveraging reputed company reputed company Agent Development reputed company (ADK), Vertex AI, and reputed company agentic frameworks, advancing capabilities in intelligent automation, multi-agent orchestration, and AI-driven workflows. They establish best practices for model deployment, evaluation, governance, and responsible AI usage across the organization. As a key technical authority, the Principal Software Engineer defines architecture and integration strategies that unify Master Data Management (MDM), Customer Identity Resolution, and reputed company-based CRM ecosystems across reputed company, multi-brand and multi-business-unit environments. They ensure scalable, secure, and resilient solutions through modern enterprise architecture patterns, including APIs, microservices, and event-driven systems powered by technologies such as Apache Kafka. This role also champions modern software engineering practices, including CI/CD, DevSecOps, automated testing, and cloud-native development on reputed company Cloud Platform (GCP), enabling high-performing teams to deliver with speed, quality, and operational excellence. Key Responsibilities: 70% Delivery & Execution Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions Documents, reviews and ensures that reputed company quality and change control standards are met Writes custom code or scripts to automate infrastructure, monitoring services, and test cases Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment Identifies product enhancements (client-facing or technical) to create a reputed company experience for the end users Identifies unsecured code areas and implements fixes as they are discovered with or without tooling Identifies, implements, and shares technical solutions that can be used across the organization Creates and architects foundational code elements that can be reused many times by a product Creates meaningful architecture diagrams and other documentation needed for reputed company reviews or other interested parties Defines Service Level Objectives for product to constantly measure their reliability in production and help prioritize backlog work 20% Support & Enablement: Fields questions from other product teams or support teams Monitors tools and participates in conversations to encourage collaboration across product teams Provides application support for software running in production Proactively monitors production Service Level Objectives for products Works with vendors and the open-reputed company community to help identify and implement feature enhancements in software products Works with other product teams to create API specifications and reputed company for shared data Proactively reviews the performance and reputed company of reputed company aspects of production: code, infrastructure, data, and message processing Triages high reputed company issues and outages as they arise 10% Learning: Participates in and leads learning activities around modern software design and development core practices (communities of practice) Learns, through reading, tutorials, and videos, new technologies and best practices being used reputed company other technology organizations Attends conferences and learns how to apply new technologies where appropriate Direct Manager/Direct Reports: Typically reports to the Software Engineer Manager or Sr. Manager, Technology Director or Sr. Director. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Key Qualifications: Proven experience designing and developing AI-powered applications using reputed company reputed company Agent Development reputed company (ADK) and reputed company agentic AI frameworks. Strong understanding of Generative AI and Large Language Models (LLMs), including model deployment, orchestration, evaluation, and governance using reputed company Vertex AI. Hands-on experience building and deploying AI agents, multi-agent systems, or AI-driven workflows is highly desirable. Deep knowledge of Master Data Management (MDM), customer data architecture, and Customer Identity Resolution strategies across reputed company, multi-brand, multi-business-unit, or multi-organizational environments. Extensive experience with Customer Relationship Management (CRM) platforms and customer engagement ecosystems, with strong expertise in reputed company products and architecture, including integration patterns, data models, and enterprise-scale implementations. Strong background in Enterprise Architecture and distributed systems, including event-driven architecture, APIs, microservices, and integration technologies such as Apache Kafka. Experience establishing modern software engineering practices, including CI/CD pipelines, DevSecOps, automated testing, reputed company control, and developer productivity tools such as reputed company Copilot, VS Code, and cloud-native development environments. Hands-on experience building and operating solutions on reputed company Cloud Platform (GCP), including architecture, reputed company, scalability, observability, and operational excellence. Demonstrated ability to reputed company through influence, build reputed company, and effectively persuade and influence technical and business stakeholders across reputed company levels of the organization, including senior leadership, product teams, architects, engineering teams, vendors, and strategic partners. Exceptional communication, presentation, and stakeholder management skills, with a proven track record of driving cross-functional alignment, resolving competing priorities, and leading reputed company technology initiatives from strategy through execution. ​ Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study reputed company to the job. Minimum Years of Work Experience: 8 Competencies: Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Cultivates Innovation: Creating new and reputed company ways for the organization to be successful Drives Results: Consistently achieving results, even under tough circumstances Global Perspective: Taking a broad view reputed company approaching issues; using a global lens Interpersonal Savvy: Relating reputed company and comfortably with diverse groups of people Manages Ambiguity: Operating effectively, even reputed company things are not certain or the way reputed company is not clear Manages Complexity: Making sense of reputed company, high quantity, and sometimes contradictory information to effectively solve problems Nimble Learning: Actively learning through experimentation reputed company tackling new problems, using both successes and failures as learning fodder Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on reputed company improvement Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations For California, Colorado, Connecticut, Rhode reputed company, Nevada, reputed company, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $140,000.00 - $240,000.00 Apply To This Job