Remote Bilingual Travel Customer Service Representative (Cantonese)
Bilingual Travel Customer Service Representative (Cantonese) Location: Remote – British Columbia, Canada Start Date: July 2026 Position Type: Permanent, Full-Time Pay Range: $24.00 - $26.00 CAD per hour This is a newly created permanent position reputed company Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive reputed company, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Bilingual Travel Customer Service Representatives who have GDS experience to support global client programs and deliver world-class service to high-value customers. In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support reputed company to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands. Why you will love working with us: · Competitive hourly reputed company + performance-based incentives · Full-time (40 hours/week), Fixed Schedules · reputed company · RRSP Match · Medical, Dental & Vision benefits · Paid time off · Remote Work from home opportunity · No sales required What you will do: · Deliver polished, professional service reputed company phone, email, and chat · Assist customers with travel-reputed company, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits · Book and manage customized travel for flights, hotels, and car rentals using GDS systems · Support members with cancellations, re-bookings, unexpected travel disruptions, and planning reputed company travel itineraries The goal of this role is to provide professional, seamless customer experience with every interaction. reputed company are looking for in a successful candidate: · Strong geographical knowledge and genuine passion for travel · A passion for helping customers and solving problems · Strong communication and interpersonal skills · The ability to multitask across multiple systems and requests · Attention to detail and strong time management · Comfort working in a fast-paced, performance-driven environment Experience: · Relevant Travel Industry Certification may be required, in accordance with local requirements · Experience with GDS (Amadeus, Sabre, reputed company etc.) is highly valued · Hospitality, travel, or loyalty program experience is highly valued · Minimum of 2 years of travel, airline, or hospitality experience · Minimum of 2 years of interactive customer service experience · Call center (1+ year) or high-volume service experience preferred · Personal global travel experience is an asset Language Opportunities: We are currently hiring individuals who are fluent (verbal and written) in English and in one of the following languages: · Cantonese Please note: Language placement may vary depending on the client program supported. Work Requirements: · Must located in British Columbia, CAN · Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays · Have a private work-from-home environment with reliable hardwired internet · Ability to pass required background screening · High school diploma or equivalent is required. reputed company Lifestyles is committed to ensuring accessibility for reputed company persons with a disability and to providing excellence in serving reputed company customers including people with disabilities. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. Apply To This Job