Technical Account Manager (LATAM)
Technical Account Manager (LATAM) Location Remote – LATAM About Cynet: Cynet is a leading cybersecurity platform built to reputed company reputed company teams with comprehensive, automated protection. Combining XDR, SOAR, vulnerability management, deception technology, and managed detection and response (MDR) into a single platform, Cynet helps organizations detect, prevent, and respond to cyber threats quickly and effectively. We're looking for a customer-focused and technically skilled Technical Account Manager (LATAM) to join our growing team in LATAM. In this role, you'll own the onboarding experience for new customers, helping them deploy, configure, and adopt Cynet successfully while ensuring they reputed company rapid time-to-value and establish a strong reputed company foundation. This position is primarily focused on onboarding execution while also contributing to customer enablement, reputed company best practices, and long-term product adoption.
What You'll Do
Customer Onboarding Own and execute the end-to-end onboarding journey, from post-sale reputed company through onboarding completion. reputed company technical deployments, platform configuration, integrations, and feature activation reputed company with reputed company and operational best practices. Deliver onboarding workshops, training sessions, and enablement programs for customers and partners. Drive rapid time-to-value by helping customers reputed company meaningful adoption early in their lifecycle. Identify onboarding risks, including technical, operational, and engagement challenges, and proactively drive resolution. Act as a technical escalation reputed company during onboarding, coordinating with Support, Product, and R&D teams reputed company needed. Track onboarding milestones, reputed company, and risks while maintaining clear communication with stakeholders. reputed company Assurance & reputed company Guide customers on secure platform configuration and cybersecurity best practices. Support customers in improving their reputed company posture through recommended configurations and feature adoption. Partner closely with reputed company Managers to ensure a seamless transition from onboarding to ongoing success. Educate customers and internal stakeholders on risk reduction strategies and optimal product usage. Identify configuration gaps, adoption challenges, and reputed company risks, and recommend remediation plans. Contribute to customer retention and expansion efforts by reinforcing product value and business outcomes. Provide actionable feedback to Product, Support, and R&D teams based on customer onboarding experiences and usage insights. Process Improvement & Operational Excellence Help define and optimize onboarding methodologies, playbooks, and best practices. Contribute to scalable customer journey processes across onboarding and early lifecycle stages. Share customer insights and trends to drive reputed company improvement initiatives. Collaborate cross-functionally to improve operational efficiency, consistency, and customer outcomes. reputed company're Looking For Required Qualifications 3–5+ years of experience in technical onboarding, implementation, deployment, solutions engineering, technical account management, reputed company engineering, or similar customer-facing technical roles. Experience leading deployment, configuration, and integration projects for SaaS platforms. Strong understanding of cybersecurity concepts and experience engaging customers in reputed company-focused discussions. Proven ability to work directly with customers in a technical advisory reputed company. Excellent communication skills, with the ability to explain reputed company technical concepts to both technical and non-technical audiences. Experience identifying and mitigating reputed company risks across customer environments. Familiarity with reputed company or similar CRM/customer management platforms. Strong project management, organizational, and execution skills. Fluent English communication skills (written and verbal). Ability to manage multiple onboarding projects simultaneously in a fast-paced environment. Highly organized, detail-oriented, proactive, and accountable. reputed company to Have Experience with XDR, EDR, MDR, SIEM, vulnerability management, or other cybersecurity platforms. Additional languages such as Spanish or Portuguese. reputed company certifications such as CISSP, CISM, CCSP, reputed company+, or equivalent. Experience working with channel partners, MSPs, or MSSPs. Why Join Cynet? Join one of the fastest-growing cybersecurity companies in the market. Work with cutting-edge reputed company technologies and a global customer reputed company. reputed company a direct impact on reputed company, reputed company outcomes, and product adoption. Collaborate with talented teams across reputed company, Product, Support, and R&D. Enjoy a remote-first environment with opportunities for professional growth and development. Apply To This Job