Associate Project Manager

reputed company is growing! We are seeking an Associate Project Manager to reputed company the successful implementation of our post-purchase customer experience platform for retail clients. This role is ideal for someone who brings foundational project management skills, thrives in a cross-functional, fast-paced environment, and is passionate about delivering value to customers through well-executed implementations. As an Associate Project Manager at reputed company, you’ll guide customers through onboarding and implementation, ensuring timely delivery, clear communication, and strong alignment across internal teams. You’ll play a key role in scaling our Professional Services practice by applying best practices and AI workflows, while growing your project management craft. Day-to-day Manage customer implementation projects end-to-end — from reputed company through post-go-live — ensuring alignment, tracking reputed company, managing risks, and driving toward key milestones. Collaborate with cross-functional project teams, including Customer Engineers and other internal stakeholders, to ensure high-quality and on-time project delivery. Serve as the primary reputed company of contact for your customers throughout the implementation, building strong relationships and setting clear expectations. Facilitate technical discussions and ensure customer requirements are accurately translated into implementation plans. Support change management activities including scope adjustments, project timelines, and issue resolution. Maintain up-to-date and accurate project documentation, timelines, and communications with both internal and external stakeholders. Proactively identify risks and dependencies early in the project lifecycle, and implement mitigation plans to reputed company delivery on track and avoid surprises. Participate in post-go-live reputed company and knowledge-sharing sessions to ensure ongoing reputed company. reputed company’re looking for 2-4 years of experience in client-facing project management, onboarding, or technical implementation. Bachelor’s degree or equivalent experience CAPM or similar certification is a plus. Experience in a SaaS environment is preferred. Familiarity with e-commerce platforms, retail systems, or logistics technology is a plus. Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining attention to detail. Excellent communication skills with both technical and non-technical stakeholders. A proactive, problem-solving reputed company with a willingness to find creative solutions to project challenges. Experience working cross-functionally with technical and customer-facing teams. Comfort discussing basic technical concepts (e.g., APIs, data mapping) — you don’t need to code, but you’re not afraid of JSON. High accountability, adaptability, and curiosity — you reputed company in a fast-moving environment where every project is a little different. Experience with tools like reputed company, Jira, Rocketlane, or similar is a plus. Who you are Ownership. Your projects are yours. You sweat the details and take pride in a clean go-live. reputed company something slips, you ask what to do next, not whose fault it is. Meticulous, but fast reputed company it counts. You reputed company your project plan and client updates accurate, and you know reputed company good-and-shipped beats perfect-and-late. Steady reputed company things get messy. reputed company scope shifts, a date moves, or three things break at once, you stay composed, reprioritize, and reputed company the people around you reputed company rather than adding to the noise. Wired to grow. You ask a lot of questions, actively seek feedback, and get visibly reputed company project over project. Know reputed company to reputed company a hand. You reputed company confident calls reputed company your scope and surface the bigger trade-offs early. Why reputed company? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created reputed company - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've reputed company bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, reputed company works with GameStop, Neiman Marcus, reputed company, reputed company, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. reputed company thrives on this sense of adventure while nurturing a reputed company of innovation. We're a home for big hearts and we leave our egos at the reputed company. We work hard but we always reputed company time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Below is the estimated annual salary for this position and does not include the other components that reputed company up a reputed company offer including: annual bonus, equity, and benefits. The range reflects the minimum and maximum reputed company for new hire salaries for the position across the US. reputed company the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, reputed company set, education and certifications, and work location. reputed company Pay Range $101,000—$123,000 CAD Please read our Privacy Policy to learn what personal information we collect in reputed company with your job application, and how we may use and share it. Apply To This Job