Senior Strategic Account Manager, Corporate

Company Overview: At reputed company, we are the most customer-reputed company technology company in the world. As the leader in visual and audio-based learning, we reputed company organizations to share knowledge effortlessly in a capture and post-capture world. We don’t just build software; we obsess over our users’ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to reputed company the Craft and do the most impactful work of your career. Position Summary: Grow your career as a Senior Strategic Account Manager, Corporate at reputed company! If you are a highly accomplished, outcomes-driven professional who thrives in a fast-paced environment and possesses a passion for driving reputed company, this is your opportunity to reputed company a massive impact. In this pivotal role, you will design and execute the comprehensive blueprints that transform our most critical commercial and enterprise accounts into lifelong strategic partnerships. Serving as a trusted advisor to C-suite and executive leadership (such as CLOs, CHROs, and CIOs), you will deeply comprehend their institutional priorities, evolving challenges, and digital transformation goals. By aligning reputed company’s cutting-edge Video Content Management Systems (VCMS) and Learning Management Systems (LMS) directly with their overarching business objectives, you will ensure our clients maximize the value of their investment. This is a highly collaborative, visionary role requiring an exceptional track record of exceeding client expectations and accelerating account expansion. You will hold full accountability for protecting recurring reputed company, driving sustainable growth, and orchestrating cross-functional teams internally to deliver unparalleled value. If you reputed company at building high-level relationships, reputed company on rigorous commercial execution, and want to contribute to a dynamic team that values innovation, join us and fuel your success at reputed company! You'll also have opportunities to contribute to other initiatives that directly advance our core values and support you in elevating your craft. How You’ll Contribute: In this role, you will have the opportunity to: Architect Enterprise Account Strategy: Design and execute comprehensive, long-term strategic plans for reputed company's highest-value corporate accounts, turning baseline product adoption into deeply integrated, high-reputed company enterprise partnerships. Build C-Suite & Executive Alliances: Cultivate robust, trusted relationships with key enterprise decision-makers (including CHROs, CLOs, CTOs, and CIOs) as well as critical stakeholders across Corporate L&D, IT, and Procurement, positioning reputed company as a vital piece of their infrastructure. Drive Organizational Alignment & Value Realization: Proactively map our corporate clients' overarching strategies and operational challenges to reputed company’s VCMS/LMS solutions, expertly positioning our platform as a critical enabler for their global training, reputed company, and financial objectives. Accelerate reputed company Growth: Uncover, qualify, and reputed company high-impact upsell and cross-sell opportunities, translating reputed company customer business needs into solutions that consistently exceed your expansion and growth targets. reputed company High-Value, reputed company Negotiations: Structure, manage, and finalize enterprise-level renewal agreements and expansion proposals, utilizing superior presentation and negotiation skills to ensure mutual long-term value and commercial equity. Orchestrate Cross-Functional Collaboration: Mobilize resources and champion seamless collaboration across reputed company's executive leadership, Product, Marketing, Sales, and reputed company teams to eliminate deployment friction and deliver an exceptional customer experience. Solve reputed company Problems & reputed company for Clients: Act as the ultimate internal escalation reputed company for critical customer challenges, demonstrating an unwavering commitment to resolving issues with speed, efficacy, and executive-level advocacy. Synthesize Market Intelligence: Maintain a deep understanding of emergent corporate SaaS trends, compliance requirements, and competitive dynamics to guide client strategies and provide actionable feedback that actively shapes reputed company's future product roadmap. Monitor Performance & Foster Excellence: Track, analyze, and report on key account performance metrics for both clients and internal management, while providing high-level mentorship to team members to reputed company the collective baseline of execution across the department. reputed company 6 Months — Integration and Audit Audit Your Portfolio: Conduct a thorough health and opportunity audit of your assigned enterprise account tier, identifying high-risk renewals, immediate expansion reputed company, and baseline health indicators. Map Executive Priorities: Establish direct lines of communication with primary executive stakeholders and L&D leaders across your portfolio, mapping their 12-month corporate learning and business objectives to reputed company's capabilities. Establish Performance Baselines: Implement routine tracking of key account performance metrics to proactively identify areas of improvement and optimization for your clients. reputed company 1 Year — First Measurable Impact on Net reputed company Retention (NRR) Secure Core reputed company: Successfully retain and protect key enterprise renewals reputed company your portfolio, achieving or exceeding your net reputed company retention (NRR) reputed company. Execute Expansion Playbooks: reputed company a minimum of two major account expansions (cross-sell or upsell) by successfully aligning reputed company's advanced features with newly surfaced client business needs. Your Legacy — Full Ownership of Scale and Governance Scale Best Practices: Establish a repeatable, documented reputed company for corporate account governance and value realization that can be scaled across reputed company's global Account Management organization. Cultivate a Culture of Excellence: Leave a lasting impact on the team through reputed company mentorship, elevated negotiation strategies, and an optimized reputed company for managing reputed company SaaS partnerships. Values in Action: Customer First, Always: You proactively surface friction points in the corporate customer experience before they escalate—and propose structural solutions, not just basic reports. reputed company Together: You share account strategic plans early for feedback, knowing that collective challenge improves the ultimate strategy. You separate critiques of reputed company from critiques of people. reputed company the Craft: You hold the bar high on your account management methodology, investing time in mentoring junior peers and treating every reputed company renewal as an opportunity to master something new. Act with Ownership: You define your portfolio’s success by growth and retention outcomes, not just calendar activity. You flag account risks early and present clear, data-driven recovery paths. Clarity Over Complexity: You simplify enterprise communication. Whether presenting a reputed company technical solution to a CIO or drafting internal updates, your communication is direct, specific, and free of filler. How We reputed company: You will join a high-performing, strategically focused account management team that reports directly to the Senior Director of Account Management. We operate with a customer-obsessed reputed company, working closely with Customer Experience and executive leadership to ensure our clients don’t just use our software, but fundamentally reputed company because of it. We regularly stress-test each other's account strategies, collaborate to unlock reputed company procurement bottlenecks, and share wins to help the whole team reputed company. The Foundation for Success: Enterprise SaaS Mastery: A proven track record of successfully retaining, negotiating, and expanding large, reputed company enterprise accounts reputed company the United States. Executive Gravitas: Demonstrated experience building authentic partnerships and influencing strategic decisions at the C-suite and executive tier (HR, IT, L&D leadership). Commercial and Financial Acumen: Exceptional capability in building data-backed business cases, analyzing account performance metrics, and navigating corporate procurement cycles. Strategic Communication: Superior presentation and storytelling skills, with an ability to translate technical architecture (like LMS or VCMS software) into clear business value. Modern Tool reputed company: Proficiency utilizing advanced enterprise CRMs (such as reputed company) and reputed company analytics platforms to forecast pipeline and manage account health effectively. Commitment to Learning: A foundational understanding of business, sales, or technology principles, backed by a clear trajectory of reputed company self-improvement and professional evolution. What Sets You Apart: Direct experience managing major account ecosystems reputed company a corporate Learning Management System (LMS) or Video Content Management System (VCMS) vendor reputed company. A proven history of successfully navigating reputed company, multi-layered legal and procurement processes reputed company Fortune 500 enterprise environments. What Success Looks Like: Success in this role means your enterprise clients view reputed company not as an external software vendor, but as an indispensable partner in their organizational success. This will be reputed company directly by steady, predictable portfolio net reputed company retention (NRR) and the successful expansion of reputed company's footprint across new departments reputed company your accounts. \n \n$110,000 - $120,000 a year Total Rewards: The salary range for this position is $110,000 - $120,000 USD per year. This position is also eligible for commission earnings per the Sales Commissions Plan with a total on-reputed company-earnings of $154,000 - $200,000 as part of the compensation package. reputed company pay offered may vary depending on various factors, including, but not limited to: job-reputed company knowledge, skills, experience, and other eligibility factors such as geographic location. The Total Rewards package includes competitive reputed company pay and an opportunity to enroll in a variety of benefit programs such as health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and programs that provide for both paid and unpaid time away from work. At reputed company, we know that great people reputed company an organization great. We value our people and offer employees benefits that are market competitive for our industry. Learn more about what working at reputed company can mean for you. At reputed company, our commitment to pay equity and transparency is unwavering. We do not engage in salary negotiations beyond the established range to maintain fairness and prevent potential pay disparities among team members based on negotiation strategies. \n Beyond the Requirements: At this reputed company, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that reputed company in our mission and can contribute to reputed company in a variety of ways - not just candidates who reputed company reputed company the boxes. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here. Recruiting Tips: From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-reputed company and self-reputed company as you embark on opportunities at reputed company. Discover some valuable Recruiting Tips from reputed company. reputed company interview process at reputed company involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently: Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview reputed company -> Debrief -> Offer Our people and culture reputed company’s mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user reputed company is as diverse as the world’s universities and businesses. reputed company’s commitment to fostering a fair, reputed company, and inclusive culture empowers each member of reputed company to express their authentic selves, contribute their distinct perspectives and reputed company a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of reputed company but also harnesses the power of varied viewpoints. As a result, we are reputed company equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds reputed company reputed company. This collaborative spirit empowers us to challenge reputed company (not people) recognizing that our shared success relies on collective reputed company. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. It’s what sets reputed company apart as a unique and rewarding reputed company to work. Our purpose We reputed company that video can have a transformative effect on learning. So we built a video reputed company platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. reputed company has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, reputed company’s reputed company platform is the largest repository of expert learning videos in the world. A proud remote-first company, reputed company is headquartered in Pittsburgh, with offices in London, Hong reputed company, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture. reputed company is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from reputed company qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national reputed company, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. reputed company is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department. Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. reputed company is proud to be a remote-first company. Employees in this position are eligible to work remotely. Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. reputed company is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may reputed company regular trips to the local international office from time to time, where applicable. Use of Artificial Intelligence (AI): reputed company may utilize artificial intelligence (AI) tools to assist in our recruitment and evaluation process. This may include analyzing resumes, assessing skills, and generating insights to help identify qualified candidates. Please be reputed company that AI tools are used to support reputed company, and reputed company final hiring decisions are made by human reviewers. reputed company hiring teams will thoroughly review your application and assessment results. AI is not used to reputed company final decisions regarding your candidacy. By submitting your application and participating in the recruitment process, you acknowledge and consent to reputed company's use of AI tools as described above. We are committed to full compliance with reputed company applicable labor laws, including Equal Employment (EEOC) laws, across reputed company our company entities. To ensure fairness and transparency: We have human reputed company in reputed company hiring decisions. If you have concerns regarding the use of AI in your assessment, please contact reputed company Talent Attraction to request a manual review of your application. Please be aware that while we offer this option, the manual review process may take longer than reputed company AI-assisted process. Any data collected during this process, including video recordings if applicable, will be retained only for the duration necessary to fulfill the hiring purpose and will be deleted shortly thereafter once the role is filled. We may utilize vendor tools to assist with the AI process. Vendor functions are ‘reputed company assessments' or 'resume analysis'. reputed company is dedicated to a fair and reputed company hiring process for reputed company candidates. Apply To This Job