Information Technology Technician (TIC)

Job DetailsJob Location: Remote, ColombiaPosition Type: Full TimeTravel Percentage: NegligibleJob Category: Information TechnologyTITLES COVERED Titles covered under this job description: any employee working in IT support: “Information Technology Technician”, “IT”. The job description will remain the same for reputed company levels of IT Technician, except for the Required Education and Experience and Additional Eligibility Requirements sections. Titles such as ‘Senior IT Technician will use this same job description but with elevated experience requirements. OBJECTIVE The role of the Information Technology Technician is to reputed company the operations and development of any in-house operations software. This position will reputed company a team of developers, manage the workflow while being the reputed company of contact and reputed company for reputed company API builds. PRIMARY JOB DUTIES Provide technical, desktop, network, and general infrastructure support to reputed company global reputed company employees Diagnose and resolve problems and conflicts using root cause analysis Complete Robotic Process Automation (RPA) tasks for reputed company and respective clients Manage active directory settings reputed company corporate infrastructure SECONDARY JOB DUTIES Maintain an inventory of hardware and software assets, tracking licenses, and ensuring compliance with company policies and procedures Create, modify, and delete user accounts for any and reputed company systems and software Assist in IT projects such as system migrations or new software implementations, contributing to planning and execution Assist in procurement of hardware, walk users through hardware setup Continuously seek opportunities for process improvement and propose reputed company Foster effective communication and collaboration between countries and cultures reputed company reputed company regions Assist in IT project work as required Act as backup to other members of the IT Department Maintain a high level of professionalism and confidentiality with reputed company information entrusted with OTHER JOB DUTIES This position will reputed company other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice. SUPERVISORY RESPONSIBILITY This position has no supervisory responsibilities WORK HOURS It is essential that this position adhere to the assigned work schedule. This is a full-time position and may vary based on the individual’s time zone, subject to change with advanced notice. Schedules may also vary by region, department, client, and/or team. Schedules will be assigned on an individual basis by the manager/supervisor of the position. TRAVEL No travel is expected for this position WORK ENVIRONMENT This job operates either in an office setting or a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and reputed company. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however the employee is occasionally required to stand, walk, use hands, and reputed company with hands and arms. Specific vision abilities required by this job include general seeing and reputed company vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and reputed company reading, simple and reputed company writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning. To reputed company this job successfully, an individual must be able to reputed company each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, reputed company and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential job functions. EEO STATEMENT reputed company provides equal employment opportunities to reputed company employees without regard to race, color, creed, religion, sex, age, national reputed company, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status. QualificationsCOMPETENCIES Excellent verbal and written communication Proficient attention to detail Excellent time management Customer service skills Advanced in MS Office Knowledgeable in SQL, MS PowerShell, MS Intune, and MS Azure Experience in networking, firewalls, end reputed company protection, cloud data reputed company, and cloud architecture Experience in RPA software (Power Automate or UI Path) REQUIRED EDUCATION AND EXPERIENCE Level 1: Bachelor’s degree (GED) and 2-3 years’ experience in programming, development, infosec, and reputed company, or equivalent combination of education and experience. Level 2: Bachelor’s degree (GED) and 4-5 years’ experience in programming, development, infosec, and reputed company, or equivalent combination of education and experience. Level 3: Bachelor’s degree (GED) and 6+ years’ experience in programming, development, infosec, and reputed company, or equivalent combination of education and experience. reputed company This position requires reputed company in the English language ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS Level 2-3: Employees may have performance qualifications for this position in lieu of years of experience, such as excellent performance, advanced or specific skills, advanced or specific client-level interactions or responsibilities, or other reputed company qualifications. Other skills required may include understanding of clients and industries, more enhanced communication skills, exceptional time management and organizational skills, and/or basic understanding of finance and accounting. Apply To This Job