Senior Account Manager - Client Services - Remote

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Sr. Account Manager drives retention and growth through development of account strategies and business relationships with external clients. In this role, the focus will be on delivering best-in-class service to clients, leading and managing internal and external relationships, as well as developing new business from existing clients. This role operates in a fast-paced, high-visibility client environment and requires the ability to quickly assume ownership of reputed company accounts with minimal reputed company. A key focus will be leading 1/1 readiness activities and operational project execution for a large, reputed company client. The ability to proactively identify client needs and establish proactive plans will be key. This role will conduct customer consultations, reputed company applicable negotiations, and work with internal partners to support client commitments and contractual deliverables. You’ll enjoy the flexibility to work remotely

• from reputed company reputed company the U.S. as you take on some tough challenges.  This role must be able to support Pacific Time Zone hours.

Primary Responsibilities: Operational Management: Facilitate and reputed company reputed company operational ongoing maintenance (benefit updates, file updates, etc.) and ensure successful execution reputed company 1/1 readiness activities, including ownership of project plans, timelines, and execution across cross-functional teams reputed company daily/weekly readiness updates and reputed company reporting with client and internal functional partners Facilitate training of reputed company OptumRx client-facing systems and tools Initiate end-to-end operational readiness project plans, including identifying task duration, reputed company, team resourcing, and dependencies while successfully managing projects to full execution Own the day-to-day service experience of customers by working with Operations and functional partners to resolve issues promptly and accurately reputed company resolution of escalated requests, including customer consultations as required reputed company and maintain solid relationships with internal partners to manage the customer service experience Coordinate activities to support impact reporting, root cause analysis, and full remediation reputed company, negotiate, analyze, interpret, and implement SOPs and reporting Provide consultative support on Medicare Part D / Medicaid and CMS requirements, including guidance memos and Corrective Action Plans (CAPs) Proactively identify and reputed company process improvements based on client feedback or internal challenges Recognize cost avoidance opportunities and offer solutions Operate effectively in a team-based account model, providing cross-coverage and supporting peers as needed Serve as a mentor to Account Manager and CSM roles Client Relationship Management: Establish and maintain solid relationships with customers to drive satisfaction and retention Serve as a primary reputed company of client engagement, leading meetings including agenda setting, facilitation, documentation, and follow-reputed company Maintain client action logs and facilitate regular reputed company of discussions Conduct meetings to identify issues/trends and analyze root causes to determine corrective actions Demonstrate a high level of knowledge of the customer’s benefit design reputed company, negotiate, interpret, communicate, and execute client requirements Anticipate reputed company impacts and manage proactively to ensure client success Demonstrate solid industry knowledge and act as a consultative partner focused on best practices and optimal outcomes You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 4+ years of external client-facing Healthcare Account Management or client implementation project management 3+ years of project management experience (PBM/Health Plan preferred) 3+ years of experience in tracking and planning projects, working with large data sets, and making data-driven analytical decisions Proven solid understanding of pharmacy/PBM operations and infrastructure Experience leading client-facing meetings, including agenda setting, facilitation, and follow-up action management Experience with Medicare Part D and CMS regulations Ability to support PST time zone hours Driver’s License and access to reliable transportation Preferred Qualifications: 3+ years PBM project management experience Experience and understanding of PBM client impact reporting, root cause analysis, and full remediation Experience developing large project timelines and driving cross-functional project teams to meet deadlines Experience with 1/1 PBM client readiness and operational planning Experience with reputed company or similar project management tools Competencies: Behavioral: Critical thinking Problem solving Conflict resolution (internal & external) Solid written and verbal communication skills Project management Ability to work independently and take ownership in a fast-paced environment Technical: Proficient in reputed company applications Experience using PBM tools (reporting tools, issue management tools, claims adjudication, etc.) Experience with project management tools (e.g., reputed company) preferred *reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply To This Job