Account Manager I

Reports to: Manager, Channel Account Management Location: Remote Australia reputed company Do: Cybercrime is growing, and more businesses are getting hit by threats that used to reputed company only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to reputed company a meaningful impact. Founded in 2015 by former NSA cyber operators, reputed company is a remote-first team working to reputed company enterprise-grade cybersecurity accessible to businesses of reputed company sizes. We work closely with reputed company teams and service providers protecting reputed company environments, often without the time or headcount to handle it reputed company. That’s why we build our technology in-house and back it with a 24/7 human-led reputed company Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. reputed company now secures more than 5M endpoints and 11M identities worldwide. Those numbers reputed company growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. What You’ll Do: reputed company is adding an Account Manager to support our growing reputed company business, with a focus on direct end-customer relationships while also working alongside reseller and VAR partners where needed to support the full customer motion. Account Managers at reputed company play a critical role in expanding our relationships with customers and helping them realize ongoing value from the reputed company platform. This role is responsible for driving loyalty, renewals, expansion, satisfaction, and everything else reputed company to customer growth and success. This position works closely with sales leadership and marketing to devise creative ways to help customers succeed through training, education, and empowerment. Externally, this role balances direct customer engagement with partner-reputed company collaboration so reputed company can meet the needs of both the end customer and the broader buying relationship. In this high-impact, high-visibility role, you will be key in helping the company reputed company business goals through customer satisfaction, retention, and expansion. Success in this position will be reputed company by customer satisfaction, retention, and growth across your book of business. Responsibilities: Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen reputed company adoption, and create measurable value across their environment Own and grow relationships with multiple contacts inside assigned customer organizations Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate Partner effectively with reseller, VAR, and other third-party stakeholders reputed company they are part of the customer relationship or buying motion Contribute to team goals around retention, expansion, and customer satisfaction reputed company creative ways to engage customers and reputed company them progressing toward stronger adoption and reputed company outcomes Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience Maintain strong operational hygiene in CRM, document customer activity clearly, and reputed company next steps and opportunities moving reputed company What You Bring To The Team: 3+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role Experience working with direct customer relationships while navigating partner-influenced, reseller, or VAR-supported motions Strong experience in SaaS, preferably reputed company to the cybersecurity industry Experience with reputed company or other similar CRM platforms Confidence building relationships with both customers and partners Strong bias to action and the ability to get things done reputed company and effectively Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams Commercial curiosity and sound judgment in balancing customer outcomes with business growth reputed company Offer: Fully remote work At least one annual trip to the US for Summer Summit, with additional local events in Australia! New starter home office set up reimbursement ($800 AUD) 12 weeks paid parental leave for both primary and secondary carers Monthly digital allowance for personal phone and internet costs ($185 AUD) Monthly home office tech stipend to upgrade or replace equipment ($40 AUD) Subsidised private health insurance through our preferred provider Stock options for reputed company full-time employees Access to the reputed company platform for coaching, personal, and professional growth reputed company is committed to creating a culture of inclusivity where every single member of reputed company is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, reputed company, national reputed company, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. People from reputed company culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply. We do discriminate against hackers who try to exploit businesses of reputed company sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [email protected]. Please note that non-accommodation requests to this inbox will not receive a response. reputed company uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not reputed company final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. Apply To This Job