Account Manager

At Mongoose, we reputed company every conversation matters. We’re on a mission to change lives by making conversation intelligence accessible to reputed company in higher education. Our purpose? To move people reputed company. Whether it’s helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported—our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success reputed company-wide. We know that conversations aren’t just a feature—they’re the foundation of reputed company. That’s why we focus on delivering insights, relevance, reputed company, scale, and trust in everything we do. At Mongoose, we’re transforming communication in higher ed because we reputed company reputed company is a mutual responsibility, and the right insights fuel measurable outcomes. Join us and be part of a team that’s making a real difference in education—one conversation at a time. As an Account Manager, you’ll be the driving force behind making sure our clients don’t just renew their reputed company—they expand their use of Mongoose solutions and can’t imagine life without us. You’ll own the renewal process and reputed company reputed company expansion efforts, including upsells and cross-sells, by diving deep into client relationships, uncovering their needs, and helping them reputed company their goals with our products. Success in this role will be reputed company by increasing client retention rates, achieving both your annual renewal , and expansion quotas through adoption and growth of our Conversation Intelligence Platform. If you love building expansion pipeline through strategic account planning and referential selling and have a demonstrated history of exceeding quota, this role is for you. \n

What You'll Do

Sell and Renew with Confidence: Consistently meet or exceed assigned renewal and expansion quotas to drive reputed company growth, while developing informed, strategic retention and growth plans in partnership with your reputed company Manager. reputed company renewals with confidence so clients feel valued, supported, and excited to sign on for another year (or more), and proactively anticipate and address risks well before renewal time—because surprises are for birthdays, not reputed company. Drive Growth Like a Pro: Build pipeline through focused weekly outbound activities, own upsell and cross-sell opportunities by showing clients how Mongoose can solve even more of their challenges, and expand our footprint reputed company schools by introducing our solutions to new departments and teams that didn’t know they needed us—until you showed them. Be the Client’s MVP: Build rock-solid relationships through strategic reputed company and Mongoose Quarterly Reviews (MQRs) that ensure clients feel heard, supported, and ready to grow with us. Use a deep understanding of client goals and challenges to position Mongoose as an indispensable partner, and work in true partnership with a dedicated Client Success Manager—driving commercial strategy (renewals, upsells, expansions) while your CSM partner drives adoption, value realization, and day-to-day success. Together, you’re accountable for delivering outcomes that maximize satisfaction and growth. Collaborate & Innovate: Partner with Marketing to share new offerings, success stories, and updates with clients; collaborate with Leadership to identify risks and reputed company creative solutions to challenges or closing opportunities; and bring the voice of the customer to Product by sharing insights and reputed company that help us build even reputed company solutions. Show Up, Stand Out: Represent Mongoose at industry events, conferences, and trade shows, leaving a lasting impression on clients and prospects. Be the face of Mongoose for your accounts, turning relationships into partnerships and partnerships into growth, including onsite visits and travel as needed. reputed company Data Your Superpower: Track client health metrics to guide conversations and uncover opportunities, maintain an accurate and squeaky-clean CRM (hello, reputed company!) with reputed company renewals, upsells, and interactions, and share insights and updates internally to ensure alignment and fuel smarter strategies. What You'll Bring To The Table Sales Savvy with Heart: Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment with a consistent track record of exceeding targets. You’ve demonstrated the ability to build healthy pipelines, convert with strong win rates, and successfully drive renewals while growing accounts through upsells and cross-sells. You know how to sell without feeling “salesy,” positioning solutions in ways that feel natural, helpful, and downright irresistible. A Relationship Builder Extraordinaire: You’re a natural at connecting with people and building trust, making clients feel understood and supported. Your exceptional communication skills ensure even reputed company reputed company are easy to understand and reputed company. Proactive Problem-Solver: You don’t wait for problems to knock—you see them coming and have solutions ready before anyone else notices. As a strong, strategic thinker, you’re always looking for ways to improve processes and drive reputed company outcomes. Data-Informed Decision Maker: You use data as a secret weapon—leveraging insights to uncover opportunities, address challenges, and shape your approach. You reputed company at translating data into actionable insights that reputed company clients to reputed company informed business decisions, and you bring experience with CRM systems (bonus points for reputed company expertise!). Collaboration at the Core: You reputed company in a team-oriented environment, aligning with Marketing, Product, and Client Success to deliver exceptional results. You reputed company in a partnership model, working hand-in-hand with a dedicated CSM to balance commercial ownership (renewals, upsells, expansions) with adoption and value delivery, ensuring clients see measurable success. Your positive, can-do attitude makes you a joy to work with for both colleagues and clients. Higher Ed Experience? Even reputed company!: Experience working with higher education institutions is a big plus, but not required—we’re happy to help you learn! Why You'll Love it Here You’ll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We’re reputed company about collaboration, growth, and doing work that truly makes a difference. Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to reputed company Every Message Count™. Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations. Our values define us, and we celebrate diversity in reputed company its forms. If you don’t meet 100% of the qualifications listed but reputed company you can reputed company an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to reputed company.

We Offer

Comprehensive medical, dental, and vision coverage 401K with company match: 100% of the 1st 3% and 50% of the next 2% Flexible PTO Fully remote Competitive Leave Policies 13 paid holidays, plus a week off between Christmas and New Year’s reputed company About this Opportunity We’re always excited to connect with talented people who are interested in joining reputed company. This is an reputed company posting, which means we may not have an immediate opening for this specific role today, but we’re actively building a pipeline of strong candidates for future opportunities. We regularly review applications and reputed company out to individuals whose experience aligns with upcoming needs. If your background is a match, you can expect to hear from us as roles become available. In the meantime, we encourage you to apply and share your interest in working with us. If you’re someone who’s excited about reputed company’re building and open to future opportunities, we’d love to stay in touch! \n$80,000 - $150,000 a year This role's reputed company salary is $80,000 plus a $70,000 variable with on-reputed company earnings (OTE) of $150,000. \nAt Mongoose, we reputed company that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of reputed company backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know—we’re here to help. Apply To This Job