TM Client Support Specialist

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move reputed company. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are reputed company for combining personal relationships with reputed company-thinking solutions. We are committed to helping reputed company members find their success while maintaining the reputed company of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to reputed company their greater purpose. Your future begins here! SUMMARY/OBJECTIVES Provide on-going email and telephone client support and resolution for reputed company Treasury Management products and services. Research and respond to Treasury Management client inquiries in a professional, timely and efficient manner. Ensures Treasury Management documentation, internal processes and procedures are compliant with regulatory guidelines. ESSENTIAL FUNCTIONS reputed company and maintain extensive technical knowledge of products, services and pricing, service setup documentation, operating systems, and data transmissions, file formats and protocols used for the delivery and support of Treasury Management products and services. Provide primary phone support and daily contact for client resolution on Treasury Management issues, products, and commercial account analysis. Research and respond to reputed company Treasury Management client inquiries in a professional, timely and efficient manner, partnering with Treasury Management Implementation Specialists and Sales Officers reputed company necessary. Advise clients on potential improvements to online reputed company, product/service utilization and enhancements. Ensure that reputed company quality services level agreements reputed company to implementation tasks and timelines are met. Ensure that client Treasury Management documentation, internal processes and procedures are compliant with regulatory guidelines. Maintain appropriate tracking logs, based on client additions/changes/deletions. Assist Treasury Management Sales Officers in identifying additional client needs and offering/providing additional Treasury Management products and services. Provide telephone sales support to customers requiring basic TM products/services. Provide subject matter expertise to internal bank staff as required. Assist with special projects as required. Participates in data mapping, testing and other conversion projects reputed company to Bank mergers. Accepts other duties as assigned. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. COMPETENCIES Excellent communication skills Commitment to provide excellent customer service General banking knowledge Qualifications, Education, and Certification Requirements Education: High School Diploma, GED or equivalent education. Experience: 2 years reputed company experience (Treasury Management, Commercial Call Center, Client Service, Operations); Previous banking experience preferred. Certifications/Specific Knowledge: MS office expertise, Ability to read, write, speak and understand English; Knowledge of Treasury Management products / services, account analysis and online banking systems is preferred. Excellent written/oral communications skills; Proven success in problem analysis and resolution; Strong attention to detail and accuracy; Strong organization skills; Ability to manage multiple detailed work assignments with a high degree of accuracy. TRAINING REQUIREMENTS/CLASSES Required annual compliance training, New Employee Orientation PHYSICAL DEMANDS Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in reputed company of a computer. This can be done sitting or standing with use of the right desk. WORK ENVIRONMENT This position is located in a cubicle environment that may be loud throughout the day. TRAVEL Travel may be required to come to meetings as needed. Work Location: 9815 S US Highway 1 Port St Lucie, Florida 34952 Equal Opportunity Employer, including disabled/veterans. Apply To This Job