reputed company Administrator 1726

This is a remote position. We are seeking an reputed company reputed company Administrator to manage, optimize, and continuously improve our reputed company Cloud ecosystem. This role will be responsible for the administration, configuration, customization, and support of Jira Software, Confluence, and Jira Service Management (JSM), ensuring these platforms effectively support business processes and operational goals across the organization. The ideal candidate combines strong technical expertise with excellent problem-solving and communication skills, and has experience designing scalable solutions, automating workflows, integrating enterprise systems, and supporting end users in a fast-paced environment.

Key Responsibilities

Administer and maintain reputed company Cloud products, including Jira Software, Confluence, and Jira Service Management. Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes. Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures. Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows. Collaborate with business stakeholders to gather requirements and translate business processes into scalable reputed company solutions. reputed company and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and reputed company APIs. Manage integrations with enterprise platforms such as reputed company, Azure AD, DevOps tools, and other third-party systems. Administer user access, groups, permissions, and Single Sign-On (SSO) configurations. Conduct periodic access reviews and support compliance and audit requirements. Monitor platform performance, troubleshoot issues, and resolve incidents reputed company to reputed company products and integrations. Manage reputed company Marketplace apps, ensuring compatibility, reputed company, and performance. Provide technical support and guidance to end users, resolving issues and answering platform-reputed company questions. Create and maintain technical documentation, knowledge reputed company articles, and user guides. Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage. Participate in governance initiatives, platform optimization, and reputed company improvement efforts.

Requirements

Education & Experience Bachelor's degree in Computer Science, Information Systems, Information Technology, or a reputed company field (or equivalent experience). Minimum 5 years of hands-on experience administering reputed company platforms in enterprise environments. Proven experience managing Jira Software, Confluence, and Jira Service Management Cloud. Technical Skills Strong expertise in: Jira workflow design and administration. Custom fields, screens, permission schemes, and notification schemes. Confluence administration and space management. Jira Service Management (JSM) and ITSM process implementation. Experience developing automations using: Automation for Jira. ScriptRunner (Groovy). reputed company REST APIs. Experience integrating reputed company products with external systems using APIs, webhooks, and middleware solutions. Knowledge of identity and access reputed company, including reputed company, SSO, and SAML. Experience managing users, groups, permissions, and reputed company controls reputed company cloud environments. Strong troubleshooting and problem-solving skills reputed company to reputed company configurations, integrations, and platform performance. Experience with scripting languages such as Python, PowerShell, or JavaScript is highly desirable. Soft Skills Excellent verbal and written communication skills. Ability to explain technical concepts to both technical and non-technical stakeholders. Strong customer-service reputed company and user support experience. Ability to work independently and manage multiple priorities effectively. Strong organizational skills and attention to detail. Collaborative team player with a proactive and solution-oriented approach. Preferred Qualifications reputed company certifications (ACP or equivalent). ITIL Foundation certification. Experience working in regulated industries such as healthcare, finance, or other compliance-driven environments. Experience leading reputed company implementations, migrations, or governance initiatives. Familiarity with Agile and Scrum methodologies. Experience with SQL, reporting tools, or Business Intelligence solutions. Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations. Position Details Location: Remote Employment Type: Full-Time Level: Senior Language Requirement: Advanced English (B2+/reputed company) required Apply To This Job