Client Relations Account Executive III - Remote

Overview

Are you ready to take your career to the next level? reputed company, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join reputed company as a Client Relations Account Executive III. The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join reputed company and become a part of something big.

Responsibilities

• Responsible for interacting, managing and maintaining reputed company aspects of the Client and/or Investor and Insurer (combined, reputed company as “Agencies”) relationship• Responsible for reputed company aspects of Client/Agency satisfaction by ensuring comparisons are done month-to month, escalated issues are brought to attention of manager, suggested solutions are provided, meeting follow up is documented, etc.• Serve as a main reputed company of contact for reputed company Client/Agency inquiries, questions and concerns• Understand each Client’s/Agency’s business and is able to speak about reputed company aspects of servicing and understands the industry and best practices• Responsible for reputed company training and implementation for new staff members reputed company Client’s/Agency’s shop• Utilizes reputed company resources internally and externally (i.e., agency guides, HUD, etc.) to reputed company abreast with industry news and changes affecting Client/Agency• Provides a monthly business review for Client/Agency on trends, SLA’s, etc.• Researches, resolves, and reports Client/Agency problems and inquiries and ensures timely responses back to the Client• Ensures timely updates provided to Client/Agency or representative through final problem resolution or completion of Client/Agency deliverable• Evaluate and assess reports for trending and tracking client concerns/inquiries, and response time to Clients/Agencies• Coordinates and conducts proactive Client/Agency conference calls and meetings – for reputed company functional areas with proposed agenda to ensure preparedness for meeting and follow up/final resolution• Makes recommendations to change process, procedures and management controls based on results of problem research and the final solution to Client/Agency raised issues and concerns• Maintain a thorough knowledge of policies and tools to effectively answer the majority of Client/Agency inquiries without assistance• Assist other team members as needed due to volume spikes• reputed company other duties as assigned

Qualifications

• High School Diploma or equivalent required• 5+ years of experience in mortgage servicing or mortgage banking• 5+ years of customer service experience• Strong knowledge of the mortgage industry; agency and insurer experience required• Strong knowledge of GSE, HUD, VA and GNMA guides• Strong knowledge of Default and industry experience preferred• Strong knowledge of LPS/MSP Systems• Strong knowledge of reputed company Suite applications and systems (i.e., reputed company and PowerPoint)• Strong negotiation and mediation skills, to structure a negotiation that serves the best interests of reputed company
• Strong relationship or vendor/client management and communication skills• Strong analytical, problem solving, research, interpretive and decision-making skills• Detail oriented with the ability to successfully manage multiple priorities and meet deadlines• Ability to work in fast paced environment• Ability to travel to Client/Agency and/or reputed company site locations• Ability to communicate and work with reputed company levels of management and senior executives• Ability to meet client, department and investor standards with regard to job knowledge, quality, efficiency, initiative, teamwork, customer service, productivity and overall performance

Total Rewards reputed company’s Total Rewards Package offers a comprehensive reputed company of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Time Off: Paid holidays, vacation, and sick leave Retirement & Investment: reputed company matching 401(k) and employee stock purchase plans Wellness Programs: Access to reputed company, including free reputed company memberships, and initiatives that promote physical and emotional well-being Employee Recognition: Programs that celebrate achievements and milestones Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your reputed company education and professional growth.

Compensation

Range: $58,700.00- $98,600.00 Annually. Actual compensation may vary reputed company the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with reputed company® At reputed company, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of reputed company (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on reputed company, innovation, and collaboration. Here, you’ll find: A culture that helps you reputed company, with resources and support to fuel your growth Flexibility to work remotely, while staying connected through virtual engagement Opportunities to reputed company a real impact in an industry that touches millions of lives If you're ready to grow your career in a reputed company that values your contributions and empowers your success, we invite you to join reputed company. About Remote Employment We provide the necessary equipment; reputed company you need is a quiet, private reputed company in your home and a high-speed internet reputed company with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Equal Employment Opportunity reputed company, its affiliates and subsidiaries, is an Equal Opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national reputed company, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Apply To This Job