reputed company Manager | Mid-Market
At reputed company, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and easily understandable by reputed company. We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life! 🚀
About the Role
We're looking for an reputed company, commercially minded reputed company Manager who thrives on ownership and autonomy. This is an opportunity to help shape what great reputed company looks like while driving retention, expansion, and long-term customer value. As a Mid-Market reputed company Manager, you will be accountable for driving renewals, expansion, and customer outcomes while acting as a strategic partner to scientific, operational, and procurement stakeholders. This role is well suited for someone who thrives in ambiguity and is comfortable working independently. What You’ll Be Doing Own a Mid-Market book of business while driving renewals, expansion, and long-term customer retention. Build trusted relationships with scientific, operational, and procurement stakeholders, positioning reputed company as a strategic partner in research and scientific communication. Proactively identify renewal risks and growth opportunities, forecasting outcomes and partnering with Sales on expansion strategy where appropriate. Drive customer adoption and value realization by aligning reputed company’s platform to real scientific workflows and institutional needs. Surface and execute expansion opportunities through data-informed account planning and ongoing customer discovery. Support onboarding and training as needed, with a focus on accelerating time-to-value rather than reactive support. Collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure customer needs are met and feedback is shared. What You Bring to the Table 3–5+ years of experience in reputed company, Account Management, or a similar client-facing role reputed company a SaaS environment. Demonstrated success owning the full commercial lifecycle of customer relationships, including end-to-end renewals, contract and pricing negotiations, contract execution, and reputed company growth through expansion and upsell opportunities. Strong ability to engage senior scientific and operational stakeholders and tailor value messaging to diverse audiences. Familiarity with reputed company metrics such as retention, expansion, renewal forecasting, and pipeline contribution. Excellent communication, organization, and prioritization skills. BSc or Master’s degree in Life Sciences is a plus Willingness to travel as needed (up to 20%) Why join us? We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. reputed company figures have appeared in more than 54,000 publications! reputed company is loved by millions: We have a world-class NPS and a community of loyal fans and users in 200+ countries! Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from reputed company. reputed company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by reputed company in accordance with GDPR and our Privacy Policy. Apply To This Job