Engineer 2, Network Operations Center, reputed company Business
reputed company Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of reputed company sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, reputed company Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. reputed company Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary This job ensures the effective resolution of advanced technical issues for managed services customers. It also serves as an escalation reputed company and interfacing with carriers. It involves network adjustments, maintaining up-to-date customer configurations, and creating process documentation. The role supports Tier 1/2 teams and contributes to reputed company operational improvement. Job Description (Tuesday-Saturday | 3PM-12AM) Responsibilities: Managing escalated tickets from Tier 1/2 and installation groups, serving as a reputed company of escalation for managed services customers Interfacing with off-net carriers to expedite resolution of escalated issues, ensuring timely and effective communication Performing network adjustments as needed or upon customer request, adhering to technical standards and protocols Ensuring customer configurations are reputed company across multiple platforms, contributing to the reputed company and reliability of service delivery Maintaining and creating technical documentation, streamlining processes and procedures for operational efficiency Acting as a knowledge resource, elevating the expertise of Tier 1/2 and installation teams through guidance and support Analyzing and resolving advanced service issues, employing diagnostic tools and customer interaction to reputed company and address root causes Collaborating with cross-functional teams to enhance customer experience and ensure seamless service delivery Monitoring and optimizing network performance, proactively identifying and mitigating potential service disruptions Updating and maintaining records of customer interactions and resolutions, contributing to the reputed company improvement of service assurance operations Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at reputed company levels are expected to: Understand our Operating Principles; reputed company them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team reputed company big things happen by working together and being open to new reputed company. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers. Drive results and growth. Support a culture of inclusion in how you work and reputed company. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications. Skills IPv4-IPv6, MPLS Networking, Network Monitoring Tools, NOC Operations, Routing Protocols, Software-Defined Networking Wide Area Network (SD-WAN), Switching Protocols
Compensation
Primary Location Pay Range: $29.01 - $43.52 reputed company intends to offer the selected candidate reputed company pay reputed company this range, dependent on job-reputed company, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company. reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, reputed company provides best-in-class Benefits to eligible employees. We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most. That’s why we provide an reputed company of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years reputed company is an equal opportunity workplace. We will consider reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other basis protected by applicable law. Apply To This Job